Must be new management. Have been patron to this location over 20 years. Recent changes have caused service, product to suffer. Ordered medium original cappuccino blast approx $7.00. After leaving store realized Server, did not know the recipe. Accepted prep, walked out to car. When tasted, cappuccino coffee not present. I did see prep; ice cream; milk; ice but no coffee. Went back in, asked if coffee was in mix, preparer asked if I could taste coffee? Even with jomoca flavored ice cream, consistency was watery, not typical smoothie texture. Offered me regular $1.50 coffee; would not taste, test or look at blast; nor to prep another. Didn't offer to return money or products equal $7.00 cost of blast. Even coffee was weak and flavorless.
Showed up at 10:50 pm on a Thursday. Store says open until 11:00 PM. Knocked on door and lady just shook her head and ignored me LOL.
if i could give 0 stars i would. we went at 10:40 on a thursday night and the doors were locked. we tried to call and it went straight to voicemail. when we knocked on the door the woman looked at us and shrugged. she also had a minor in the back and they both looked at us like we were crazy when the hours online AND on the door said open until 11pm. my sister is pregnant and was craving a milkshake and this was the only place that was “open” at this time. i had to console a 34 week pregnant woman for an hour about them being closed and our treatment by the employee and the 11 year old in the back. absolutely disgusting and i will never be returning.
Employee of the store was rude, I went at 10:40pm on Thursday as store hours online are till 11:00pm. The employee said store closes at 10:45pm. The door has store hours till 11:00pm.
We came here a while before it was supposed to be closed, but there was no one inside and the doors were locked.
Always a great selection of tasty treats. In our neighborhood they are often the only ice cream shop that has business hours that makes them available for an evening treat.
Service was fantastic
Jamoca coffee and almond. Triple mango. Both out of this world.
Amazing place to watch the sunset over Arbutus! Mad I haven’t checked this place out sooner. Lots of options, wish there were some homemade flavors but with all the choices everyone is bound to be happy with a trip to the Ice Cream Cottage , I highly recommend Baskin-Robbins .
I ordered an ice cream cake from here based on good reviews. However they didn't put message I requested when I ordered and when I called on phone it was super difficult to communicate. I was super disappointed and will order from elsewhere from now on.