I have been coming to this Panera since it opened and honestly it has never been on par with others near by (Bowie Town Center and Gambrills). Over the last few years, however, it has declined to unacceptable levels. The portions are smaller than other stores; there are always flies in the restaurant; the coffee is always cold; and utensils and salad dressing are served in plastic like carryout even when dining in. I consistently come back for the convenience and each time I am reminded why I shouldn't. I absolutely will not return.
Relaxed setting for meeting a friend for a healthy meal or great to grab and go. Laptop friendly for patrons with relatively quiet surroundings. Friendly and courteous staff.So why 4 stars one might ask? I requested a knife to cut mom's sandwich to make manageable for her... knife received appeared to miss some cycle of the cleaning process. This has never happened in the years I've frequented this particular Panera.
Big and spacious. Food was good. Drinks were not filled as compared to other customers' drinks during our dine-in visit. While service wasn't bad, I've experienced better at a location that I frequent in Alexandria, VA.
first time going to this location of Panera bread. I ordered my food and went out but I don't like the atmosphere. it seems so many of the workers have attitudes for no reason. so I give 2 star. but I will never go to this one again . I don't like it. That is all.
So i came to this location today 06/15/2022 and it was the worst service I ever had and food too’ their costumer service sucks and I was just in disbelieve the whole time I was there! I’ve never received a service as bad as today from Panera ever in my life! The cashier was horrible in a bad mood giving me attitude. My food was ready in 3 minutes ???? my sandwich was cold barely toasted and saggy cause of all the sauce sloppy messy sandwich which I never ever had! The brócoli and cheddar soup was just horrible! It tasted kind of like nutmeg it was just horrible horrible experience and the locations was messy and out of lids and straws! I only took this food because I had no time to complaint and ask for a refund. Horrible will never be back I might just be done with Panera for good!
I only come to this location because of the convenience of the location. The customer service is horrible and often times you can hear the employees yelling and laughing extremely loud as if they are in here alone. One particular cashier is always loud, going off on customers, talking trash about customers, and discussing work issues very loudly. The wait times for rapid orders is always long and no one communicates effectively. Often times they’ll mark the orders as completed and they never were. The managers often don’t act like their job title and are sometimes rude and loud as well. If it weren’t for the dining room area being spacious and my ability to work, I would go somewhere else.
Sharice (maybe the manager) was doing very good to us as since we had a messed up order online she gave us Green tea for free and a bag of 12 mini cookies for free and gave us all our sandwhiches for a bit cheaper. Even though we waited a bit it was worth because the food was so good. Sharice is very nice and listened and re-explained everything to us even when we did not understand.
Tried to place order on website, would not let me place ASAP order. Said the quickest my food could be ready was 20 hours later. Called and tried to place order by phone was told I can't place order by phone because they're too busy. Explained the website wasn't working. Was told by manager "I know, that's because we're too busy.. You have to come in and wait like everyone else." Then was promptly hung up on. Really Panera bread won't get any more of my business I guess. Customer service has just gone downhill.
They always take longer than any other location I have been to. Their customer service is pretty basic. They aren't very welcoming and don't really communicate with the many people waiting. Also, it isn't the cleanest or most organized looking place.
Ordered the new spicy take chicken sandwich, no pickles, no tomatoes, no lettuce, no cheese, absolutely the worst chicken sandwich in the market. The chicken was flat and hard. $10 for total garbage cuz that’s where it went! SMH. First and last visit at that location. Other paneras I would get salads that were decent. No more chicken sandwiches ever!