Orders are constantly messed up. They pass the blame on door dash drivers saying they must have taken it.Employees yelling and cursing about other employees in front of families and children in the dining room.
Absolutely terrible customer service. The wait is ALWAYS ridiculously long! How is this even a fast food restaurant? It's not. It's slow as a snail food. Every single time I've been there the service is sooooo slow! You'd think I'd learn by now! Don't ever go to the drive thru because they will not acknowledge your presence or the wait would be over 20 min. (LOL fast food right??!) Even the pickup inside is awfully slow. They don't even come to take your order! How are they even in business? I'm done with this location, even though it is minutes away from my house. So done with snail food and rude employees.
I have been visiting this McDonalds for afew years. The young people in this restaurant are hard workers, the most polite - especially at the window early mornings for my "go-to" iced coffee or breakfast sandwichs for myself and grandson on our way to his school and my 'after retirement" part-time job. An excellent start of my days every week.
Newly renovated store but the service and employee attitude still there. Went to drive thru and been there for almost 30mins. So i left just 2 cars in front of me coz im gonna be late for work left house 45mins early and omg the service is turtle slow this isnt the first or second time but attitude is ridiculous. Same as the one in 301 crain hiway no one in line and it took me 20mins just to get 10pc. Chix nuggets and a burger
Come here if you like your time being wasted. It always feel like they have 1 person working. The drive thru is always a 20-30 Mins wait. Not worth the trip or time.
Absolutely pathetic. I have grown up here and come here my entire life. It continues to get worse every year. This time I waited in the drive through at 9:00 pm with 5 cars in it for 1 hour. The staff is rude and the night manager is nothing short of incompetent. Horrible place!
They must not clean their coffee machine because I've gotten violently ill twice after drinking their iced coffee. The first time was projectile vomit along with violent intestinal cramping. My immune system must have recognized the pathogen the second time bc at least I didn't vomit. Will never get coffee from here again.
The staff was busy but no one acknowledged that I was waiting to order. I stood there for about 5 minutes before my order was taken. I ordered hot tea and 3 cookies - a very simple and fast order. I waited another several minutes before finally receiving my order. In the meantime 2 different people came in to pick up orders through GrubHub and were also pretty much ignored. One of them finally gave up and left. The manager needs training on customer service for his staff.
Terrible, I literally don't know how they still operate. Every drive thru experience has been abysmal for YEARS from rude staff to over 45 minute waits in line to wrong orders. I can drive to the Lanham location, get food and get back before I would even get to the pick up window.
Very slow, inconsistent, and below average taste for McDonald’s. I wouldn’t recommend you go here unless all other fast food places are closed. I still get a Diet Coke with no ice on occasion but only if no cars in the drive-thru