so,I dont like this food myself but my son likes it. We go to montgomery mall in maryland from time to time. the staff there are hispanic and dont speak a word in English. when you say something they try to pretend they understand and say something under the mask which is i guarantee is not English. When i politely ask them to repeat, they do the same and you cant understand them.so frustrating. Specially in an affluent location. every time i go there, they mess up the food, their manager short guy, is the worse. he thinks he is God there. one time i asked for catchup and he continued to just ignore me. i guess that was too many catchups for one sandwitch. it seems also phily knowingly has hired people that dont have work permit and not only that the type that is rude and unprofessional and probably dangerous like their manger the short fellow which seems to be on the aggressive side. The company knows about Montgomery mall location issues but i guess cant hire good workers. beside the food is always getting messed up and one simple request for cachtup or soda is responded by total rudness. who wants to eat in a place like this.
Charley’s is in the Westlake mall. Service here was fast. Long lines which tells me food here is good. I got a regular cheesesteak with banana peppers. Definitely a good sub spot.
I went to Charley's for lunch order a steak and cheese for 799 with discount and I was charged the 799 plus 1835 and they said they dnt see the 1835 talk to ur back but if u didn't see it why it come out of pending so I advise everyone to check there statements because u could be being double charge and dnt no it they was rude didn't want to give corporate number said look it up very poor customer service skill and they need someone that can speak English it hard trying to talk wen they dnt understand
Yall petty leavin the fries out to customers with cold fries so i put a 2 stars
Don’t bother using curb side ?
Please bring back the chunky peach pieces in syrup for the lemonade... I don't like the new option... tried the Philly sandwich... was pretty good
I love this place, every time I come across one I just have to stop. Best steak & cheese
I was at the mall and came here for an order of cheese & bacon fries because I wanted a snack, not a full meal. I really liked Charley’s last time I went, which was at Arundel Mills Mall. But this time’s been a huge disappointment. I should’ve gotten the cheese fries only because the bacon was really soft, as if it was boiled instead of fried. The blueberry lemonade is still delicious though ??
This place is Great. Steak and chicken options for subs. The sub rolls are really good and you can pick from three sizes; small, medium, and large. This is one of the busiest places in the food court. I noticed several people in line in front of me ordered flavored lemonade drinks. The fries are good too. They are thicker than regular french fries but not as thick as traditional steak fries. Seating is shared with the rest of the food court.
They gave me the wrong order, tried to call to ask for a refund or if they could resend and the number went to a generic Verizon call number. Mistakes happen with orders, I get that, but really? Update your number please, that's ridiculous. I'm stuck with an order that isn't mine now. Very unsatisfactory experience, what a shame.