Incorrect food. Horrible service. Waited 40 minutes for our food, needed refills. Wasn’t once checked on the 40 minutes we waited. Was given the wrong food. Once we were all finished, & asked for our check, our waitress then decided to tell us the correct food was being cooked. I was over it, paid, & left. Very disappointed!! P.s. the tomato soup was horrible!
Don't expect Friendly service as an employee at this location. The hostess and our waitress were hospitable towards us and the food was fine, but the manager was horrible. The restaurant isn't large, and she sat in the front, barking orders to employees and discussing schedules and upcoming events within earshot of diners. She told one male employee that he could no longer wear the sweatshirt (I'm assuming due to seasonal uniform change) and he needed to wear his shirt with his name on it. The manager thought it appropriate to then state to the hostess, who inquired about her own shirts that employees need to "earn their shirts". Why I was privvy to all of this information regarding uniforms as a diner is a mystery to me. The hostess couldn't properly host as she was consistently ordered around in an extremely unprofessional way to bus tables. Whenever she wasn't at her post she was then told to seat people, as if she wasn't doing her job. The entire meal was uncomfortable for my family. My child couldn't focus on our table conversation due to how loud the manager was speaking in the lobby. I mean, I'm not a restaurant owner but I cannot believe this is standard practice to discuss business with your employees from the dining room.
Kid friendly. Great ice-cream.
Very Friendly employees,good quality. Nice overall environment.
The workers at friendly’s work so hard for what they do. Not to mention, personally I think their food is amazing especially the mozzarella sticks.
Great service. Employees are so nice and polite. Also my food was delicious!
The poor Harford Mall must have half its stores shuttered. Friendly's has great service. The ice cream is delicious. But the sizes of scoops varied greatly. Some adults received kiddie sized scoops. The smallest child received scoops more than double the smallest scoops. Our second smallest ordered a cup, not a cone and two scoops in it were the size of six or eight scoops for others.
We had the worst dining experience here last week. The service was lousy, the food cold and inedible. Our waitress ignored us. It took 2 1/2 hours for dinner and ice cream. We waited over a half hour for our waitress to come take a to go order (we told her we needed to place a to go order, and she said she "would be right back with us". We even asked the manager to send over our waitress. She yelled, through the restaurant, that table (whatever number we were) wanted us. The manager never followed up to make sure the waitress came over. And never even asked us what we needed help with. Ten (10!!!!) mins later our waitress finally came over. We placed our to go order, only to hear the manager complaining and telling at the waitress that it was too late at night to take food odrers (it was 20 till close!) Thankfully one of the other waitresses stood up for us telling the manager we waited a very long time to place the order. I wish she was our waitress! I know that many palaces are overworked and understaffed right now. We tried to be patient, but the lack of service was beyond acceptable given the fact that the two other waitresses were keeping up their tables no problem. It is also hard to be patient when your server is standing around chit chatting about other workers with the managers. She had time to talk and gossip, but not enough time to check if our food was ok, or if we needed anything? I was also very disappointed in the way the manager handled, or should I say didn't handle the situation. And to verbally complain about us ordering food, was not professional! We will not be spending our hard earned money that this location anymore!
Fast seating, Fast & Great service, Our lunch was the soup & sandwich special. Both were delicious ? Will be back again.
The food is so good but omg the smell of this place is so unappetizing. It smells like a stale dirty dishrag. And then the bathroom, the smell is so bad I was gagging while washing my hands lol. Once again, the food is great but it's the unclean smell of the place that kinda ruins it.