The single worst Dunkin’ location, never gets orders correct. And heard the man curse at me over the microphone for my order , then proceeded to get the wrong drink again.
Normally I love Dunkin’ and do not leave bad reviews. However, the vast majority of the time I go to this Dunkin location specifically they get my order incorrect. Today, for example, I ordered a medium vanilla swirl latte with extra espresso and the 2 for 4 maple bacon wraps.1. The employee over the speaker replied, “ok ok go to window” when I was done, he never gave me a total and sounded like he was half paying attention2. The window total was $5 so I knew the order taker didn’t add the wraps3. After the cashier at the window added the wraps, he added the wrong ones (regular bacon, not maple bacon)4. When I get my latte I find out they did vanilla shots not vanilla swirl which is VERY different. It was so bitter, artificial, and chemically tasting I couldn’t even finish it. NOTE: make sure you emphasize as strongly as you possibly can that you want SWIRL if you want a sweet coffee. This is the most common mistake they make, they give me shots. Even if I just say “vanilla latte” I still get shots. I don’t know why they do this, if it happens when they don’t feel like changing out the syrup pump or what, but I can’t count the number of times I get those 0 sugar shots instead of the sweet swirl. It happens to my husband and friends too when they go here, so I know it’s not just me.Very, very disappointed with this store. Again, I like Dunkin, but there are much better locations around here that will get your order right and also not give you a hard time about using any offers (another quick side rant, they tried saying their computers went down after they scanned my T Mobile Tuesday $2 coupon AND claimed they didn’t scan it even though I saw the total go down, and out of curiosity tried using it at a different location only to find out it’s been redeemed).Seriously, I don’t know what it is with this store or its management. Contacting customer service accomplishes nothing, either. If you want a consistent positive experience drive a little further out of your way to a better Dunkin’.
Best hot coffee in harford county
Google Maps said I was here. Although I can't remember I am always eager to give feedback on DD. For me it's always a fast experience coupled with tasty coffee.
This store is conveniently located, great potential. Probably the person that waited on me must to have a bad day earlier. A smile goes very far !!!!
If I could give this place 0 stars, I would…. I am here because we purchased a hot cocoa for my daughter that’s just finished playing a tournament at Cedar alone Park. Not only was the guy who took “care” of us rude but he didn’t care the cup was too hot to the touch and they had no sleeves. I am like ok, then can we have another cup for safety?. He flat out REFUSED to give me another paper cup so my kid wouldn’t get burned. I mean, my daughter is a teenager and this dude literally told her, “oh it’s not that hot, you can hold it”. I’m sorry but I held it and it was super hot and impossible to carry it out by the cup. Then he had the AUDACITY to want to charge me fifty cents for an extra cup?!?!? And laugh at us when the other dude from the other side of the store also yelled said “no fifty cent, no cup”. Are you freaking kidding me?!?! My daughter was almost in tears. Awful customer service, actually NONE at all!!! They don’t care about their customers. I feel Dunkin wouldn’t live to hear this.Worst @Dunkin there ever was!!!
If you can maneuver the tiny dangerous parking lot the oy thing that hurts them is the bad design of the Lot itself.
This location is all kinds of busy but they are still quick, friendly and provide a good product. Careful in the parking lot though, these harco folks are all in their own little world!
Good food. Service was a little unorganized but good.
Out of the three Dunkin in the area this is my favorite, they are professional friendly and most important proficient. You get you order and make it to work on time ! Thank you! To the people that make this Dunkin a pleasant experience!