Visited this restaurant with my family for lunch out of convenience (We were a party of 8 and the restaurant was pretty empty). Once we got inside we realized why! The 4 hosts standing at the front let us know that the oven was broken, and that all items requiring the oven were unavailable. This was essentially half of the menu (e.g., all pizzas, most appetizers, and most pastas). The food was mediocre. The server was not particularly pleasant, probably because 18% gratuity was automatically added to the bill due to our party size. Overall it was a 2-star experience.HOWEVER, My husband later realized that he had lost his wallet, and with little hope we returned to Uno's the next day in efforts to retrieve it. A very pleasant server named MORGAN was more than willing to assist, asking questions about where we were sitting and the contents inside of the wallet. After a thorough search, she was able to locate the wallet and return it to my husband. THANK YOU MORGAN for taking the time to help us!!! You are the only reason why we rated this restaurant 4 stars.
This is a great location with a lot of potential. Staff is oretty friendly. Food is so so and overpriced. I don't know what it is about inner harbor in Baltimore but it seems like the restaurants never have the staff capacity to serve guest outside. We wanted to sit outside so they offered to let us order carryout and sit out there. We did this. It was supposed to be 15 to 20 min. We waited about 45 for carryout. My husband had to check on the order. It came out hot. My burger and sweet potato fries were good. My husband got the rattlesnake pasta. It was basic and bland especially for $17.00. The manager gave us a dessert on the house which was nice. Bartenders were fast and friendly.
We went in at just the right time— because a big crowd followed us. We did a take out order. Ordering was easy and we went outside on the patio to wait. The lady said about 20 minutes—- and our food could’ve been ready earlier—- but no one called out my name or number…. At about 35 minutes I went inside to find my food just sitting on the table! SERIOUSLY!! anywho I had to ask for everything- even though the ticket says what she be included…. That’s took another 10 minutes….. THE WAIT FOR ANNOYING!! By the time we were back to the hotel- things needed to be warmed up but we’re quite delicious! My daughter has the kids pizza and I tried the chicken quesadillas off the appetizer menu….. the quesadilla had a pizza crust— I didn’t expect that but it was YUMMY!
Love the location and view from the restaurant. However, they have pathetic reservation service. They took our detail and ended up prioritized others. There are too many ppl at the reception which makes it chaotic for reservations management.All in all average experience, good food and good beer options.Has a fixed 15% gratuity at check out.
Our experience was not a good one. We wanted to sit outside on the patio, so we were told to place an order with the members inside first. No problem… well no one said to come back inside to get our food, so we waited and decided to check inside about our food and the food was just sitting on their table in to go boxes. I wanted the vegan pizza and got the veggie pizza, different toppings. Ordered the lobster and crab dip and it didn’t come with bread. I spoke to two different people about it and was told someone would bring it to us, now 50 mins has passed since placing our order and I am constantly getting up to check on our food, then I had to get up again to ask for bread, I had to go back in and ask for plastic ware and napkins. Totally disappointed.
I had the worst experience ever here. First the waitress comes over spill water all on the table, me and the floor. She cleaned some of the spill then proceeds to take me and my daughters order with no paper , I guess she thought it was a good idea to memorize our order. I ordered the Mother’s Day salmon but didn’t get the pineapple salsa that I didn’t realize until after I left due to the fact she spilled water on the menu. She took forever to give me the check and she never checked on us or anything; just overall poor service. Even my young daughter commented on the service and my daughter got irritated by the water on the floor and wiped it up herself. I been to this place plenty of times before but never again.
Food was at best mediocre. Service was hopeless - slow, incompetent and rude.
The host, Sheree, was delightful. She ensured we didn't wait and brought us drinks. It was obvious they were short of staff. Seeing that we were not being served, she took our order and made sure the restaurant was running well. Great staff to have.
It’s great. Wonderful food and great atmosphere. Go try it
Excellent service and the best drinks, go-to restaurant with a fantastic view