Placed an order in the app for 2 slushy, and was given the option to get the redbull slushy foe free because I used the app. Waited 20 minutes and the "car hop" came to the car to let me know they were not serving the redbull slushy anymore but I could get another slushy or sundae in it's place,I opted foe the plain caramel sundae. After another 20 minutes I flagged down another hop asking for the status, she said she go check. 10 more minutes- nothing. I have now been waiting an hour for 2 slushy...no food,nothing cooked. I go knock on the door, no one comes. I knock again, still no answer. I bang on the door an out pops Mr Attitude why you bang like that. I tried not to go off but my attitude took over -When explaining everything & showed my timed receipt Polly Sunshine appeared, I got my money refund and they gave me a credit towards my next visit....I won't be back.
The food is so dry and if I could give it a zero i would. I found hair inside of my milkshake and my smoothie. I also saw a bug crawling out of my burger and it was so weird and unsanitary. And the first time I ordered I ordered a milkshake a smoothie and a burger but they gave me pizza instead and I didn't even know they sold pizza! Super bad costumer service as well! When i told one of the employees that I never ordered pizza, they started shouting at me and cursing at me! This is very unacceptable and unprofessional.
DONT WASTE YOUR TIME HEREPlaced an order through web at 10pm set food to order ASAP so they would get the order right away, got to location at 10:10, pulled into a spot and put my number in, it popped up that I was checked in on my phone and the sonic screen. Sat there until 10:35 then went through the drive through, they said they didn't have any of my shakes since they shut the machine down early for some reason, I already got charged. Ended up getting cold food and the only soda in the order the ice was melted so it had been sitting. I asked what to do about the shakes and they offered me slushes instead, turned to my passenger to see if they wanted a slush and they closed the window and walked away.I'm waiting to hear from the Franchise Owner and will update.
Out of multiple items, then the guy acted annoyed that I had to take time to figure out what to order instead. Also, the machine for a sundae was broken, but they were able to make milkshakes ??♀️
I'll never stop at another Sonic again. This is the second or third time I've been disappointed. This time I was in the drive through when I saw a sign that stated I would get fastest service if I parked and ordered curb side. I got out of the drive thru and parked and tried to order. The voice over the speaker stated curb side was closed today.
I used to spend a lot of money at this place me and my family went back 4/13/22 the food was absolutely horrible they are starting to be cheap they are reusing and heating up and serving the food from days before the hot dog I had was so black it was like charcoal the hot dog picture in the middle is the first one I took back the second one was just as worse the other two pictures I won't be spending my money here no more I'll go elsewhere
All in the food was terrible! Everything was cold and just thrown together. The chicken was hard and the smallest possible portion of bbq sauce on it, half were naked. After waiting in a slow long line. Even the slushy had a strange taste.
Burger was good. Tater tots were perfect. Only issue was it took too long to get through the drive-thru.
Just trying to figure out how my Double Patty Melt could have NO cheese on it, as I discovered once I got home. Learned my lesson, won't happen again. SMH.
Good tasting milkshakes but the slushies taste like sugar water they had no flavor at all.