My one review was deleted I’m not sure how but I like to express how ridiculous the employees acted when there was hair found in my husband’s smoothie!!! When he told the employees they just laughed at the situation instead of handling it properly…Was sent a message on fb asking for my phone number to discuss this matter but no one has reached out!!
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This location is beautiful but has poor customer service. I have been a customer of various locations from day one , and was excited when this location opened because it was closer to my home . At first things were good , however a week and half ago I went in to order the traditional bowl on Sunday at 4:45 right before closing. The bowl was terrible and like water . I immediately called back the next morning becasue the store was closed when I tried to call on the day of purchase. The lady who answered the phone had the worse un welcoming tone , once I tried to explain why I was calling , she rudely cut me off and said I needed to speak to the manager on duty on Sunday and that I should have called back then . I tried to explain that the store was closed once I got in the car to eat my traditional bowl , she cut me off and said there was nothing she could do . I asked for a manger and she rudely said that she is the manger . I asked for her name and I think she said it was Jennifer . I told her that I have never encountered this level of poor service. She then hung up on me !
Today was my first time at the Canton location, sooo excited to have one only 10 min from home. But I was very disappointed. I specifically asked for a traditional bowl NO coconut (bcuz I'm allergic) add mango and extra granola. I didn't bother to check my bowl before I left bcuz my order was simple and I was the only customer there ordering. When I finally decided to indulge, it's full of coconut. So disappointed. I will freeze it and return it tomorrow. Yes the white flaky stuff is coconut.
Since PureRaw has opened up in Canton, I tend to frequent this location. However, today will be my last time visiting this location. I ordered my beverage, which took forever to be made despite being the only customer in the store. The young lady making my beverage for some reason could not seem to get the consistency correct. It took her three tries blending the same beverage over an over, and to make matters worst she kept talking and laughing with another employee over my opened beverage…..yuck! I will never revisit this store again, lack of courtesy and professionalism. What a shame! FYI, you need to discuss basic food and drink handling to your employees.
Products are good, but who is doing the hiring? When you guys expanded you neglected to include personable staff…that is indeed part of your product. Staff aren’t overtly rude, but they slump themselves in front of the register without muttering so much as a hello. The young lady at the Rotunda location only looked up from her phone to punch in the order. Similar issues at Federal hill location. On more than one occasion there were 3 or more employees standing around until (after standing at the counter for quite a while) I asked if I could order. For $11+ it’s just not worth it.
Grande opening- Promised customers 1 free item, bag, and 20% off. I arrived at 12:30 only to find out 300 people had already came. I find this very hard to believe bc they opened at 11am. What a scam and not a great way to start a business in the community. Smh
Visited this location for the first time and the inside is very, VERY cute. I love how spacious, and clean it is. The reason for the four stars instead of five is on the fact that they not only messed up one order, but three different orders. It was very frustrating. It was good, but it wasn’t what we asked for. They did get the butter smoothie (I believe that’s what it’s called) just right. I enjoyed that a lot more.
First time at this location, by far the best customer service around and the order was up super fast!!!!!
Yesterday was my first time visiting and I must say that was the best smoothie I’ve ever had. Customer service was great I’ll definitely be a returning customer.