*Posting on behalf of someone*Lets start with I plan on sending a email to legal since writing a complaint to corporate just goes straight to the owner, and in this situation, the owner is the problem. Sherri Anderson, who proudly advised she owns 8 Subway locations, knew from the tone of someone's voice "that I sounded like someone who would want a refund." As the woman Sherri was speaking to was African American, I can only imagine what she meant by that.This began as an online order. In total, 4 subs were ordered. After placing the order on the Subway app, 3 subs were made correctly but one was not. A phone call was placed to this subway location and the worker advised to bring it back and they could remake it.Upon arriving, the workers then advised that they could not remake it nor refund it even after they admitted they have been experiencing issues with the subway app submitting incorrect information. The owner, lovely Sherri as referenced above was called by her workers. She seemed to argue with her staff, advising them not to remake or refund, but to wipe the bread off and redo the toppings. (I am unsure where she got her customer service protocols but WOW). The workers were visibly uncomfortable and I was dumfound at such a lack of customer care.Sherri who advised her staff that she would call me directly to speak was certainly able to get my hopes up only for her to actually laugh at me on the phone. This is when she explained that there was basically nothing she was going to do, and nothing I could do because there is no way to make a complaint, anything that is sent to Subway's website will just be sent to her. I then asked again for the sub to just be remade or refunded and that was when her prejudice colors showed advising that I sounded like someone who would want a refund.Good Luck with this one. I for one will need to find out the rest of Subways she owns so I can avoid those as well since I will not support someone with any kind of prejudice.
I came in today around 1:50, there was a very rude, and disrespectful Hispanic women I believe, I am very unhappy after coming in and seeing the store empty and still getting attitude from the employee.
I just went in there a girl waited on me, and she acted like I was wasting her time. I am sorry for bothering her.
Good service
This Subway didn't have veggie patties. But they had pizzas which were delicious. Staff was good. Clean restaurant.
These guys were such a great team and incredibly polite!!!
Asked for two identical subs, got two completely different subs. I have yet to have an order go right from this store. This is the most poorly managed subway I have ever seen.
The key to what makes a subway good, great or otherwise it's the service and the experience they provide. This particular location wasn't bad at all. The service was solid, if not really good... The food is what it is, and if you've to one, you shouldn't expect to have your socks blown off.
Very good, everyone was wearing a mask too
Good for a fast lunch!