For the most part there very nice, sometimes my coffee gets messed up.
I’m not one to write reviews but enough is enough. Almost every time I go to this DD they mess up my order, there’s a long wait and customer service is definitely lacking. Today was no exception. When I placed my order the employee taking my order acted like it was an imposition to take it, I had to repeat my order 3 times for him to understand I wanted cream NOT whipped cream in my iced coffee and they were out of large iced coffee cups. As they lack in their due diligence to maintain the inventory needed, I had to adjust my order. The car in front of me had to have their drinks redone due to being completely wrong so even though I was 3rd in line I was in line 15-20 minutes minimum. I got my drink and headed home only to find that yes, they messed up my order again so I had to fix it at home. I also found the coffee very bitter and had to add sweetener to off set it. I only treat myself to DD periodically as it’s very expensive on a daily basis. I will no longer spend any money at this DD. I gave them multiple chances, giving the benefit of doubt considering everything that is and has been going on in our world. They have proven it’s not the circumstances but the people/owner that just don’t care. I definitely recommend avoiding this location.
Its 3:47p.m. on Tuesday the 5th of April an the two young men working were great. They were busy short staffed an still got all of our coffees right an were very polite. An they stayed focused to get all the customers taken care of at a great time. Me an my boyfriend had a great experience thanxs to these two boys. Thank u!!!
Sadly I'd give it a negative 5 if I could..... when an employee smashes an iced coffee off your car & the final manager you speak to is BEYOND rude & says she runs the stores.....not Kevin he just pays people...WHAT??? Then she offers you to have it detailed at their choosing of shop and I was all for it but when I asked if it would take all day because it's my only family vehicle....she got even more nasty because I said I couldn't just leave my car for the day!!! Then proceeded to tell me to call my insurance and that's why THEY have insurance!!! Shame on you..... after speaking with corporate they said the owner himself should of reached out....next I guess it'll be the better business bureau!!!
Worst dd I've ever been too!! Bad customer service and they never make what I ask for the right way. Will no longer be spending my money here. You should really train your employees better.. short staff or not should still get what I pay for
need to get the grinds out of the coffee... every time I get a coffee at any dd...I get grinds in the bottom of the cup.. please rinse the baskets before starting another pot plz
Sooooo slow I wait for atleast 25 mins each time I go here!
the way they make people's food
It's too expensive if you want some cheap coffee and it taste good just go to the gas station
Yesterday morning I ordered one med and one small frozen coffee with whip cream and choc drizzle. I got a med frozen with absolutely no sugar and a small with caramel. The person at the window was asked to remake both and refused to remake the medium frozen and scooped off the whip topping with caramel and reput whip and chocolate without replacing the coffee. Worst service I've had in awhile.