For such a popular place I expect to have a lactose free option. When I went in last I was confused to find the only one they had was some gross fruit mix. You couldn't really put any topping on because the flavor was so weird. It’s beyond me when your business model is getting paid by weight that you would go with such a confusing lactose free option that prevented variety. A French vanilla, vanilla butter cream, or even a basic chocolate would give the patron a base to build flavors on since they are dietarily limited. I’d like to bring my family in but won’t until there is a lactose free option that actually puts me in mind as a customer.
Yesterday me and my family were just returning from a very stressful attempt at a vacation. One of my siblings insisted we stop somewhere to get food before we got home, so we could enjoy some part of our vacation. After a good 20 minute argument we finally decided on Sweet Frog. Tensions were high walking into the store but one of the young workers lightened the mood right up. The worker was super sweet, she helped my sister pick out flavors to mix as well as toppings to add. She made the end of a hard week really sweet and probably saved us from a fight on the way home. Instead my brother and sister talked abt how funny the “ice cream lady” was. Thank you to whoever the young lady who made our night.
Horrible customer service, we called to say that once again our order was messed up and the supervisor said "we don't have time to check orders and if that's a problem maybe you shouldn't order from here anymore" and when we said we would let her boss know about her attitude she said "good luck I've been here since we opened and they usually side with me"
First time going, def will be returning. My new favorite!!
Lots of flavors and toppings! Raised money for PCS senior class.
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Yogurt is good but several machines were out of order or not frozen. Floors and furniture really need attention and cleaning this time also.
Good, fresh fruit, clean as far as I saw, but workers aren't wearing masks if that's a concern to you.
Musty tasting mint ice cream. ice cream machine needs a thorough cleaning. very disappointed... we threw out our 2 sundaes.
Top quality ice cream, and over the top toppings. You're in for a treat.