It might have just been a bad day for the team. Our order was wrong and we had waited an extremely long time. The manager did refund our money but we haven't been back since.
I am a previous employee of Sonic. I ordered the other day with my girl in the drive trough. I was excited I have not had Sonic food in so long. I really was craving a breakfast ultimate bruitto. In the drive trough the person on the intercom taking out order kept rushing us asking us every other sentence is that it .... we didn't barly order alot only two breakfast meals. Please give your customers time in the drive trough to know what they want. It's rude to rush and completely unnecessary. We placed the order and got it from the window. My power ade was about the best thing we got. Our tots right out the window as soon as we drove off I ate one and it was cold and greasy with only a little bit of salt. It was the worst tot I have ever had. I then went to my breakfast bruitto and surprise surprise that was cold and stiff. Idk what their employees are doing now but that food sucked. We didn't have time to go back because we had places to be like the doctor appointment I had and work. So I called the customer service and was told I could get a new meal. I was promised to get what I originally paid for and was told that Sonic would call me to come get my meal. They never did. I gave them 3 days to call and nothing. I call again and customer service again says this time we can give you coupons on the app but you have to purchase something to even use it. I'm like your trying to take more money and give me less then what I paid for. I appreciate the offer but I want what I originally paid for. My. 2 breakfast bruittos and my Sonic burger. Along with tots. I want it fresh like it's supposed to be not left sitting out. Ok said customer service we can remake the meal. The Sonic that messed up will call you. They never did. Now tomorrow I'm gonna go ask for my meal personally. The reason I haven't gone in the 1st place because the fast food joint is far from where I live and I only pass Sonic when I need to go to the VA or go to a friend's house. If Sonic does not make what they owe me tomorrow I'm gonna go inside and make it myself. I worked at the restaurant as a cook for over a year as a high school student. I know the expectations of the food quality and if I have to train someone to do their job correctly I will for free of charge.
LOVE the crushed ice with the sodas! Food is always HOT, staff is always friendly.
Why you cannot pick up deliveries at drive up window????...other Sonic's allow it
This particular location is not very busy at the times I go. Those times are usually around dinner and a little bit later. But, their food is just as good as I've always remembered it to be. Good job!
Friendly staff, food is decent. Traffic can be a beast.
Wade is one of the nicest carhops I have ever had from a sonic
The customer service here is very poor. We ordered 2 kids meals with corn dogs didn't get the toys for the kids meals. Had to ask for them. One drink was a raspberry sweet tea it didn't have the flavoring in it had to send it back to get it fixed. Ordered 2 sausage egg cheese burritos only received one had to ask to get the other one. Asked for extra picante sauce didn't receive any at all. When we asked about it we were told they didn't have any. We'll that would have been nice to know if the girl taking the order told us. Also, we ordered a #7 the foot long hotdog, with large tots and a large vanilla coke they didn't even ring the food up right on this and charged for everything separately then charged for the wrong hot dog as well. Had to send the hot dog back for the one I had ordered. I have NEVER in my life had this many problems with one order. Seems as there needs to be some retraining done. Also, it would cause less confusion on employees if the order taker would actually listen to the customer and then repeat the order so she/he knows that the order is correct so we aren't having to go and have all this food replaced which would cut down on waste. I'm not looking for anything free as to I don't live in the area but figured someone needed to know about this considering I can do a survey because there is no store number in the receipt. The car hop Allyson, acted like she didn't want to listen to anything we had to day rudely walked off when we were still talking to her causing her to come back just to go back inside and get missing items and things fixed which could have been done all at one time if she would have just listened the first time.
Is this sonic abandon now no one works there anymore????
The Jumbo Popcorn Chicken was covered in Buffalo sauce. In fact, half the nuggets were dry. I am saddened at how Sonic has degraded through the years.