Room 718 I’m convinced has mold or some other allergen. My sister and I stayed 5 nights. On the second night it was so bad we could not breathe. The front desk moved us to room 709 which had an air purifier. It was better but still bad. Bellmen, valet, front desk staff were very nice. The location was great and the hotel looks very nice. 50$ nightly for incidentals. 10$ nightly for a preservation fee (please read the fine print). If they are charging to preserve the building they could do a better job. Overall, I would not stay here again. The air quality in those rooms are horrible. Been to many hotels in my travels and this is something I’ve never experienced.
My husband and I stayed here for a weekend anniversary trip to New Orleans. We knew as soon as we pulled up, the hotel would be delightful. The old charm but updated decor was well-balanced and welcoming. The hotel staff were so pleasant and helpful throughout our stay; their warmth really made it feel like home away from home. Our suite, The Frenchmen, was beautiful and spacious, nicely appointed with jazz-themed decorations and a baby grand piano. The complimentary afternoon PB&J sandwhich bar was the perfect charming touch. We’ll look forward to our next stay!
This is a strong, beautifully presented 4* Hotel, matched equally by it’s warm, welcoming and generous staff. Perfectly located, close to the many attractions of NOLA by foot, but far enough away from the noise and beautiful chaos. Rooms are excellent; I had seen a couple of recent negative reviews of the hotel’s AC cooling power; however it was fine, at an average of 70 in the middle of the Louisiana Summer !. The Hotel ‘Shop’ was very reasonably priced and the average price of the excellent cocktails served in the hotel bar were only around $15. I would stay here again without hesitation. Le Pavillon could push for a 5* if it took care of the ‘very minor things’ required of that rating; but she may be doing that already as the terrace, pool and gym were under going a refresh during my stay…but who has time for the gym when in New Orleans ?. Thanks Le Pavillon, I’ll see you again.
This was my first trip to New Orleans and I was blown away with the hospitality that I received at Le Pavillion. The front desk supervisor Paula Carter was a dream. She truly made my trip worth wild. If you are in town or considering visiting the city Le Pavillion hotel staff are superb. I would highly recommend this hotel.
My wife and I enjoyed our stay at the Le Pavillon. The staff was professional and friendly, front desk greeted us whenever we entered and exited the hotel. No issues with our room. Everything worked well, my wife and I utilized the fitness center - no issues there either. I love the location, especially if you have to run to a grocery store - just 2 blocks from Rouse's. Not far from Harrah's or the french quarter. Several restaurants just feet away. Beautiful lobby.
It pains me to write this because I always liked this hotel during past stays. But this past weekend changed all that. We checked in and the room was fine; small, cozy, and clean…enough for us.. Went out with friends the first evening there. Returned at 1:00 AM to find our key card was not working. Took 45 minutes for an engineer (a very nice guy) to get the door open, try a few different things, and determine the lock could not be fixed that night. The room next door was available so we had to move there. Needless to say it was a very late night. All was well but in the morning despite having A/C set at 68 it was 75 and climbing. We told them about the issue, along with the refrigerator dumping it’s contents every time we opened it- including the crummy bags of ice they give you now because of Covid? ?. I need to ice my neck 3-4 times a day due to a movement disorder that is very painful. So schlepping ice bags from the lobby to the room only to have them spill out was beyond frustrating. Told them we would be out for at least two hours around lunchtime and they said they’d send someone to work on it. We got back 2 1/2 hours later. Clearly no one had been there, and the room was now 77°. They sent the engineer up immediately. He actually tried to MANSPLAIN to me how you can’t run the fan and the A/C at the same time because the compressor blah blah blah… I said “hmmmm really because I did that in the room we were in the night before and no problem. In fact I do it in every hotel I EVER stay in because I like moving air and white noise.” He turned off the fan to show me and the temp kept climbing, as I knew it would. ? They told us hold tight they would touch base shortly. It’s now 5:20 and we are due to meet friends downstairs in the bar. (I guess they didn’t consider or care that we may actually have plans). We called down to ask the status and my husband got a pretty rude “We’re trying to find you a room”. ??? WT-_ does that even mean? It’s on a computer- you either do or don’t have one! So we just went on down to the bar to meet our friends and I walked over to the desk, and they had a key for a room 3 floors down . 2 room changes in a day and a half. I have a terrible, painful, very visible, movement disorder and stress and struggle, and having to carry things (3 freaking times) makes it so much worse. Sure we got a slightly larger room but it was really kind of useless space. An extra 2 chairs and a small round table. For having to move TWICE?!? A suite we would’ve appreciated. I could spread out a bit. A COMP on one night would’ve gone a very long way with us. Hell they could’ve picked up our drink tab at the bar. What a disappointing way to handle a customer, disabled or not. I used to love this hotel but the way they handled this, I’m really saddened to see how little they cared about any of it. At moments they actually acted like WE were being a burden?!?! WTH? That goes beyond poor customer care.. Really??. Forgive me if I found sitting in a 78° room and NO ONE telling us ANYTHING a little beyond annoying. And I guess they didn’t consider we might actually have plans for the evening; pretty hard to get ready for when the room is that hot. Poorly handled, really poorly compensated for, even unapologetic. So disappointed and saddened that we were treated this way We will spend our money elsewhere next time we are in the New Orleans area.
Loved this hotel. Staff was amazing. We had a issue with our toilet getting hung but they sent someone up right away to fix it. Even though it got hung again we still appreciated the effort. Rooms were great and the location is walking distance to everything that you need. I would definitely return here to stay.
Let me start off by saying the HOSPITALITY of the door men and the front desk was amazing. Mr. JAMES AND Ms. PAULA and the whole rest of the staff was fabulous! The hotel is beautiful and clean. The pool was under renovation so we didn't get to enjoy the roof top this trip, but we will definitely be back! The hotel is located in a good area. Walking distance to Jefferson park and you have to try the brunch cruise on the Creole Queen (also walking distance). Loved this place and it was a great stay for our girls getaway???⚜️
I booked a deluxe king room at LePavillon and when I checked in I was given a double room. I asked to switch to the room I booked and was given a tiny, run-down room that was in bad need of repair. There were cracks in the walls, the paint was peeling across an entire wall, marks on the walls, and the ceiling leaked. The room was so small that we couldn't get to the in-room fridge located in the dresser because the door wouldn't open as the bed was in the way. When I asked the manager if the room would be discounted since it's definitely not what I booked online, he said, "no, I can't do that." I am a travel writer and spend much of my life in hotel rooms and I truly have never seen a room in such disrepair. Just a warning that if you book this place, you may not get the room you're shown online. There are so many wonderful hotel properties in New Orleans ... this is not one of them.
All the staff were incredibly helpful during this entire stay. They have a small convenience store in the lobby that includes free ice and a microwave as there are no microwaves in the room. The location was perfect with just a short walk to the French Quarter, casino, and Canal Street but still provided a quiet and peaceful stay. Every inch of this hotel is beautiful.