The food was good and our waiter was great, I ordered a fajita omlette with a waffle, but one of the staff members wore a bonnet while working and that alone turned me off. It's not professional. I'm not against wearing bonnets, I wear one myself in the comfort of my home but when I you're paid to do a job and are servicing people, this shouldn't happen.
Attention ownership! As a consumer who never complains this one is difficult for me to post but information needs to be passed on to future customers of Ihop Marrero. When you eat somewhere you are in control of peoples food… they have 2 young men walking around in hoodies no uniforms and literally 2 customers asked if they work there. There is no leadership what so ever ! I know in this day In age it’s hard to find employees but excuses are in fact only excuses. As far as the food it’s breakfast not there hard to screw up. The employees were acting like it was slammed there were four tables total lol.
I pondered on this for a minute before deciding to post .This location is terribly disappointing. I feel like the owners of ihop just grabbed whoever had a third grade reading level and said run this restaurant. Whoever is in charge either has zero clue about what it takes to successfully run a restaurant/business or just doesn't care what so ever. When they hire a halfway decent team member if they don't get with the same lazy, slack,[email protected] poor way they do things they're gone this location is loud ,GHETTO and obnoxious and the doors should be closed permanently from what I understood my server will be promoted in the up coming months which is a huge mistake she couldn't keep our orders straight we were constantly asking for our syrup and condiments and to top everything off she had the nerve to complain to a co-worker that her tip wasn't good enough!!!!! The food was terrible but if our service was at least halfway decent a 15 percent tip would have been left. Get it together ihop !!!!!!!!
seriously, dont bother coming here. they absolutley do not want your business. we were heading to a swamp tour so we wanted to get take out for 7 people to eat in the car. we were trying to order 30+ minutes ahead of getting there. the online system wasn't working so i called and tried to place a take out order. once they heard we were ordering for 7 people, the GENERAL MANAGER said they didnt want our take out business and that if we wanted their food, we had to dine it. like they didn't have the capacity for 7 take out orders. so i told my friends that and they tried to place orders in 3-4 people instead. they either hung up on them or disconnected their phones. i cannot believe this is the customer service that they have. just go to panera down the street. it's better anyway.
The waitress was nice. I brought my son there for his birthday, we were disappointed to learn that they were no longer doing the birthday song with ice cream. This was the only place he was looking forward to coming for his birthday ☹️☹️
The waitress we had was wonderful. The food was disgusting. There were not a lot of people there. Our food was extremely disappointing. My pancakes was half raw, the hashbrowns were Luke warm, the bacon wasn't fresh and my eggs tasted like sour milk was in it. My brothers food was raw and cold he's a Retired veteran and we couldn't bare to eat the food. The people in the kitchen was loud, ghetto, using profanity, and eating in the kitchen while cooking the food. They need a whole staff change ?. I will not go to this location again. The hot cocoa was the only thing that was fresh and good.
I was very unpleased it was very unsanitary in there, they were not wearing any mask not even the cooks . The plates and forks were dirty you can literally wipe the dirt off the plates and forks we had to ask for plastic . hair was everywhere in the food everytime I looked I found another little piece of hair . The server was nice and friendly though I have videos I’ll screen shot to make it an picture to upload
It was not to clean in there, one of the employees walking around with his hands inside of his pants,I didn't see anyone with gloves on with all this what going on this place need a better management she looks like she not very clean herself I was very disappointed and couldn't eat my food after it was brought to me,it definite need action taken care in this place.
What a joke this place is. We are currently waiting for 1 short stack for well over an hour AFTER the 20 minutes we were told it would be ready. This is not an isolated incident. It happens ALL THE TIME HERE! It all boils down to proper management. I have worked in countless restaurants and I know what it takes. You might as well just shut the entire store down and start over because your management and staff are not able to handle it.
This was THE BEST IHOP I have ever been to. The staff was excellent and friendly, the place was very clean.