They don't deserve one star.I have always special ordered a birthday cake for each one of our family members every year "A DAY" before their birthday. Its been a family tradition for at least 10+ years. I just called for my daughter bday cake for tomorrow and was told they need a 48 hour notice to order a cake. I asked since when did you start this? She told me since Covid. Now I called 4 times last year and a day before and had no problem ordering a cake. So we didn't have Covid last year???
The staff was not friendly. I was rushed my order was incorrect and then I had to wait until he remade my ice cream. What made me right the review is because I ask the server for a waffle cup and he told me there is no more and he couldn’t make me one. I never heard that before that was very surprising.
I came to this store and there is no one here I drove a long way from Kentwood and this store is closed when the app shows they are open what's up with that
OVERALL, I give them a 4 out of 5 Stars, with 1 Star removed, because the Waffle Cone that I got on the side was pretty stale. Not crunchy as it should be, but sort of bendy. Yes, bendy is the best or I guess, only way to describe it.After a totally Shaft day, a little indulgence in some Ice Cream hit the spot! I got a few scoops (not telling!?) in a pint or was it quart container? with a waffle cone on the side for $9.84usd. The Server asked if she could go ahead and fill the container for me, so I agreed. Guess that was better than my just doing a 3-4 scoop order, as I probably got more her way than the way I made my request. I’m also pretty sure that I would have still paid the same amount.This Baskin Robbins is somewhat small, but typically kept quite clean. I’ve visited multiple times throughout the years. The Service Staff have always been Friendly and Welcoming, and Thankfully COVID has not changed that aspect.They do have COVID Policies in place, with Service Staff wearing Masks, Spots on the Floor to indicate proper spacing, a plastic splash guard between the Customers and Cashier, etc.Baskin Robins may be “Old School”, but the thing about them and their being “old school”, is that You can expect and You actually get, consistency. Their ice cream is consistently good. They have standard flavors, but also, offer one or two new, unique, and/or interesting flavors. Today, I noticed they had a Mango-something-or-other.. it looked like a Mango Flavor Fruit Smoothie, and it looked like it was topped off possibly by some Chili. Not my cup of tea, but I know in many Hispanic and South American Countries Sugar Sweet with a little bit of Hot Red Pepper or Chili flakes is a common and popular way to serve their sweets.This Baskin Robbins is located in a Corner Window Store facing the Main St. It has plenty of parking as it is located in a small and relatively old one store shopping plaza. Because of its location, this shopping plaza gets plenty of both foot and vehicle traffic constantly. Also, no matter what retail stores are located within the Plaza through the years, the Retail Merchants have always been well known brands, so it is easy to do some much needed shopping and then pop into Baskin Robbins and grab an ice cream cone, before You head home.
was supposed to open at 12 their still closed won’t answer the phone with multiple customers outside
Fast, friendly & delicious!
Great service, need a way to tip for customers that pay by credit card.
Service is bad.Never even opened. Freezers don’t work.
Annual dip of winter white chocolate, so yummy.
It's Baskin Robbins, of course it's good... had all my favorites that I remember! Some new fun stuff would make it 5 stars, they haven't changed in over 15 years