Food was awful, service terrible Wonât be back
I thought Ponderosa was gone
Great service and food
The staff is always on point! And the gluten free options are amazing!
Great food, and you have to try the mango tea! It is delicious! The chips and queso with brisket were amazing!
Worst service EVER!!! 7/3/22 - The waitress we had, had 4 tables (couldn't handle that many). Took over 10 minutes before she came over to take the drink order, and then another 10 minutes before we got our drinks Order an appetizer, that took forever also (but it was good and plentiful). Ordered our food and needed refills on our drinks, didn't see the waitress for quite sometime. The waiter working the next section actually came over and asked if we needed anything. He brought us drinks, and we explained to him the problem. He went to get us the GM. They tried to blame it on the kitchen staff, I told him it's not the kitchen, it's our server. He did give us our appetizer for free. I told him I could have stayed home and cooked faster than it took them. The food was actually very good but service Horrible.
Seated and booth smelled like old urine- the best explanation would be an old bar restroom...advised Manager and he couldn't smell anything...amazing how that happens. Placed order, appetizer took about 20min, main order was not correct either...loaded sweet potato came out with bacon bits, sour cream, butter and cheese...who knows. Will not be back.
This last time we visited,we must have had a trainee waitress. . Too long time to order our food...then got the side dishes mixed up on our plates...my hamburger was not cooked like i asked. We still enjoy the place so we will definitely go back. Please don't place inexperienced waitresses out there to go it alone.
Fillet and green beans were over salted.
Our waitress is amazing. The food is great. It is a little on the pricy side but worth it