Popeyes Louisiana Kitchen

10613 Burbank Dr, Baton Rouge - 70810
150 reviews
Chicken Fast Food Chicken Wings
(225) 444-5353

Consistently the worst food service I've ever experienced.The chicken is good if they get your order right. Other than that, the wait times are excessive. Today I waited over 30 minutes for an order I placed online despite the drive through line being completely empty (see attached picture). They had asked me to pull over and wait.Orders are consistently wrong or missing items. Today my order was missing multiple sides and sauces. I didn't see this until I got home. Given how long I had to wait for my order in the first place, going back for the rest of my order was out of the question.I want to patronize this location since I enjoy the food and it's close to where I live. But with consistently bad experiences over the past I just can't bring myself to go here anymore. I hope they're able to fix their issues.

Love me some Popeyes!!!! This location is the worst ever. I have been there three times and they have yet to correctly fill my order. The food quality is also lacking compared to other locations. The staff is rude, lazy, and unwilling to rectify a problem. They made me feel like I was asking them to move a mountain when I asked them to replace the spicy chicken with the mild that I ordered. This location needs some attention..... staff...food quality.....cleanliness....the list goes on. Shame on them.

Every time I go to this location my food is always fresh and hot and I do mean fresh. The wait time is a bit of a wait but it’s worth it if my food comes out good. I just left there and I am bragging to my co-workers!

So got great food 10/10 delicious fast and hot food but didn't get order right so people check ya bags before you leave

The food was ok but the service was very slow. It took about 25 minutes to get out food but I believe it was just a lack of staff. Just be prepared to wait when you go.

Ordered 30 minutes ahead of time for pick up. He served the other 4 men in line before putting my order up on the screen. Honestly, this place is racist because if I was black like the other gentlemen; I wouldn’t have been ignored. I had to speak up before anyone acknowledged me about my order. He asked me to wait another 3 minutes for fresh chicken because he gave all the spicy chicken out. 27 minutes later I received my order, folded like a sandwich and not stacked. I didn’t make a fuss and walked away learning to NEVER go back to this place.

Everything was on point. The food wash freshly cooked and hot. I really enjoyed the food. The manager and workers were very nice!

The food was great . They only have drive threw . There was only two girls working but they were the best very nice .Great service with a smile and didn't have to wait in line that long

My experience here was good. Everting was hot and delicious even though my order was wrong (instead of 2 pc dark, it was mixed). It was well worth the value, short wait time. I love and I will be returning!!

If you give them the opportunity to fix a mishap, a manager will correct it. That's 5 star service in the fast food industry. (Mishap 3/18; fixed 3/19)