This is a decent Panera outlet and you can get the standard Panera quality guaranteed. Food is made with care and they maintain the delivery/pickup window time quiet well. The only thing I would warn folks is that they seem to frequently change staff including management folks. This often brings in inexperienced employees and those that take shortcuts while packaging food. So order accuracy and consistency is a hit an miss here. Check you order everytime you pick something up for accuracy and completion as you might well find that modification you requested is not there or your side got skipped! Repeated complaints seem to only fix this for a few weeks as next month there is a totally new team and it's back to the same service. Hope they get better as I am a regular customer here and expect better from them.
I ordered catering with 2 traveler (96 oz) coffee, a tea traveler, bagels and cream cheese for a training I was facilitating.I had the order set to be delivered from 7:15-7:30 because the training started at 8:00. When the delivery hadn’t arrived by 7:42, I called. The person said the deliver driver left 40 minutes ago and to call back if they still hadn’t arrived in 15 minutes.Then, when the order arrived at 7:55 am, there were no cups with the order, only lids. We couldn’t drink any of the coffee or tea. I called at 7:56 and asked for them to deliver cups and was told they couldn’t because they didn’t have a delivery person there anymore. I then asked for a refund. I was told they would refund the coffee and tea.When I received my invoice via email, nothing had been removed. I called at 6:30 am this morning and asked to speak with a a manager. The manager, Janice, said she could not do anything because she wasn’t there yesterday and that I would need to call back later this afternoon to speak to the GM who was there yesterday and could probably help me.I do not recommend using this location for catering. I still have not been refunded for the coffee and tea that we couldn’t drink.
Great food I go here all the time the cinnamon rolls and pizza are my favorite as well as the new mango lemonade they have
The service was good. The staff was friendly. We got the pizza and the avocado chicken sandwich with tomato soup. The sandwich is delicious if you like the avocado.
Good food,great service. I really like it when the the staff is friendly, well spoken and knowledgeable. Food was fabulous. I tried something new and loved it. The Mexican soup was wonderful.
The food always taste really good! However, when I order ahead through the app, my order is consistently wrong. Not once has my order been fully correct, something is always missing. It’s either the drink, the whole bread bowl, the side baguette, always something. I order ahead because I’m typically looking for grab and go so I never notice the missing item until it’s too late.I’m not gonna say don’t eat here, because, again, the food is really good! But double check your order for them because I don’t think they are double checking on their own!
Food still good... but had to change my 5 stars. Ordered online. Order was missing an item. Spoke with the manager and was told they called me to let me know the item was out of stock. I did NOT receive the call AND was still charged for the missing item. Manager told me to call Door dash for a refund because they had my payment. Really?!?! Door dash said they contacted the merchant (PANERA) to issue my refund. Still waiting. NEVER ordering online again!
Always out of Spinach Bacon Souffle. Went 5 separate days, each day they were out and it was only like 9-930am. Why not just stock up better on popular items?
Always good and healthy. I love their Asian chicken salad and Mediterrainean Veggie Sandwich! Our Paneras got closed down in Daphne , AL and many are crying about that, one of the few places that I felt that I could get a healthy meal.?
Walked in for takeout, first time doing so. My wife and I were very impressed with the service. As soon as we finished our order, it was ready to go. So helpful and respectful were the employees that I will be returning to this location often.