Mr.White! This location is great, we get 20+ dozen and 2-4 coffee carafs every Friday morning and never an issue. The team works well together as you can see through the glass and the place is clean as a hospital. Great job B.R Krispy Kreme Team!
Awful experience. Associate gave me hard time using a coupon in drive thru. She refused to let me use . It was totally a valid coupon. With all the hassle, I told her don’t worry about it , I will pay for it. So I did. I ended up placing another order on the app and used my coupon for another order while waiting on that order . I told her I placed order, and would like to grab it as well. She made me get out of drive thru and told me I had to come in to get the order. I shook my head in disbelief.She closed window.I then drove off. I meditated and went back thru drive thru, politely requesting my paid mobile order. She was so shocked to see me again. It was all over her face. Lol. She changed her entire demeanor. This could have went so wrong, and all so unnecessary. You all will never believe all this hassle took place for A dang cup of coffee. Maybe she was upset I didn’t order a donut. So I left there with 2 cups of coffee. It took half of morning debating over a coupon for coffee… smh…
Tonight I ordered two dozens. One with glaze and the other with 6 raspberry filled and the other 6 with strawberry sprinkles since they didn’t have anything I wanted. I get all the way home and low and behold my order was wrong. I didn’t get any raspberry filled, instead I received 6 custard filled. Tried calling them and of course no answer.The company should have left this place closed. Since the new building has been up the orders are always wrong and they never have what’s on the menu!!
Awful experience. Associate gave me hard time using a coupon in drive thru. She refused to let me use . It was totally a valid coupon. With all the hassle, I told her don’t worry about it , I will pay for it. So I did. I ended up placing another order on the app and used my coupon for another order while waiting on that order . I told her I placed order, and would like to grab it as well. She made me get out of drive thru and told me I had to come in to get the order. I shook my head in disbelief.She closed window.I then drove off. I meditated and went back thru drive thru, politely requesting my paid mobile order. She was so shocked to see me again. It was all over her face. Lol. She changed her entire demeanor. This could have went so wrong, and all so unnecessary. You all will never believe all this hassle took place for A dang cup of coffee. Maybe she was upset I didn’t order a donut. So I left there with 2 cups of coffee. It took half of morning debating over a coupon for coffee… smh…
Just left this location on Plank and Hollywood. The young lady at the front counter was TERRIBLE!!! I greeted her, and she just blinked her eyes and didn’t say a word to me. I ordered and paid for a dozen donuts. When I had selected 9, I chose a final flavor (since the flavor I actually wanted was only for display), she asked me how many I wanted. THREE!!! I ordered a dozen! She handed me the box without a word. Courtesy/customer service = -9. No need to worry about a future encounter. I will not return to this location. Greeting/courtesy is not a lot to ask for. What is wrong with you?! I was the only customer inside when I was ordering. Customer service still matters in 2022. I work in retail also. Greet the customer. Be warm and friendly. Time and money wasted on the disappointing service I received at this location. Lesson learned.
For the first time in MY LIFE...I had the worst experience with Krispy Kreme donuts at the Baton Rouge location. Customer Service... POOR... just there to get a paycheck. I asked for a receipt...response was, "Ain't got no paper in the machine." My response, "Can you put some paper in the machine so I can get a receipt?" Response from employee..."I don't do that "I walked out...I was DONE!!! I got into my vehicle and opened my box...donuts were overcooked with very little icing on them...I was DONE TWICE!I have read a lot of "NEGATIVE" reviews on this store. I wondered if upper management or corporate office is doing anything to correct these problems which seem similar in many cases. If anyone has any resposibility of running this store, they would want to read these reviews and CORRECT the PROBLEMS!!!
Seems like lately they NEVER HAVE ANY DONUTS MUCH LESS HOT ONES. Went at 1130pm after the Garth Brooks concert, they were closed. Went 5/7 at 930 all they have is cinnamon sugar donuts. WTH?
It was super busy when we went. Drive thru line was down the street but was moving quickly. We decided to go in since I had a coupon. Checked the app to see if I could just pick up and there was a special!!! And the hot light was on !! Staff was quick but friendly and of course the donuts were amazing!! They always have deals online
The workers are extremely rude and seem to never have anything you want. Took them five minutes to even speak to me in the drive through line although I was the only car there. They won’t give you an answer to anything, instead they just ignore you like it isn’t their job. They also never answer the phone. Horrible location for a donut shop to add. Management is truthfully doing a horrible job in every area possible.
Poor customer service and young lady was on her phone and the same hand which she had a glove on she held her phone and used to package the fresh hot doughnuts as they was coming off the press line. I also ask for mini and was told they didn't have any so I ordered a reg. Dozen and it was mixed wit mini and reg. And they wasnt fresh and I paid more.