I worked for McDonald's from Trainee to Assist Mgr. In East Texas and in New Orleans from 1976 until 1991...In that day when the customer reached the counter or the drive thru their order was taken within two minutes and most times served within those two minutes unless the order was 'special'...I've visited this Churches Chicken location several times and most times the wait in a 3 car line at drive thru is at least 10 to 15 minutes, just to place the order and then another ten minutes to be served...It's not only Church's Chicken. Service today is lacking at all fast food restaurants....From being on cell phones at point of service to chatting with coworkers, to just being apathetic about customer service is the impression, I get from the order takers...The manager used to drive service and that is another lacking component...In all fairness there are fast food restaurants that do strive for service utilizing two service lanes at high volume times and I do applaud their efforts.
If you are understaffed and have to close early that's cool I completely understand but please put some kind of sign up in the darn drive thru so that people can know, I just waited in a line for 30 minutes with six other vehicles for us all to be dissatisfied because unbeknownst to us the store was closed, oh but wait it gets better, then I pull up to the darn window and two employees are standing there mouthing to me that they are closed, didn't even have the decency to open the window and apologize for the inconvenience, they just shrugged and said we closed, I know this review won't change a darn thing but if someone from corporate happens to be paying attention this is highly unacceptable, especially with this location closing 3 hours early there needs to be some kind of signage!!!!!!
Straight serving a heart attack out the window ....... food was beyond greasy and the location was a sanitation concern to say the least .
Needs to close employee's don't care about the customer everyone just played back.
Rude employees... food wasn't hot even when asked to wait for fresh food
I came in at about 11:20, a customer had just received their food & sat down. As I walk up to counter a few workers looked at me, didn’t say anything, & just kept working. I waited 5-7 mins for at least a “Hey how are you, we’ll be with you in one second” & nothing… so I left.This is my 2nd time coming here for my lunch & this is my 2nd time having a problem here, I didnt wanna wait any longer because my time is valuable.Food is good of course because its Churchs but customer service is severely lacking.
My food was not the problem,The tea was sour I called and the phone was picked up to noise in the background.. No one said hello or anything... Can't do a survey due to the fact they don't have the Store number on the receipt.. what I can say is my chicken was fresh...
So hot and fresh that I had to wait to eat it.. Good good good.
It was the worst churches chicken I ever had. I think possibly the oil was old. There were three of us and we all didn't like it but it was too far to drive back
Original chicken was UNSEASONED!! VERY BLAND!! (TASTELESS)