Great staff. Very friendly. Quick service. Consistent good quality.
Food was made wrong. Manager is incompetent. Pizza was cold. Paid 45.00 for trash. Called to tell the manager but he didn’t care. Don’t eat here don’t order here. Call Pizza Hut or dominoes or even little Caesar’s pizza is better than this garbage. If you don’t like your job then quit. Don’t make terrible overpriced food. YOU ARE TRASH AND HAVE POOR CUSTOMER SERVICE . Do better.
We tried to order on the phone and the young man that answered said we need to call Dominoes for “pasta” and hung up the phone. We asked if they served pasta. We meant to call Pizza Hut by the way. Customer service needs a lot of work.
Love that when all other food places are closed this place is still open for a late meal. Food is always fresh and exactly to order. A little more expensive than other choices but there are options to earn rewards that will help with the price. Besides when nothing else is available the price doesn't seem to matter as much when you need to feed your kids and you forgot how late it was!
I ordered online for my family to pick up since I was still working. After I received their msg my pizza was ready I called my mom to let her know. 10 minutes after that my daughter called and said they were leaving bc they had asked 4 employees about my order and none of them explained what was wrong.I called the location and admittedly I was irrate. However when the person on the phone basically called my mother a liar, I was in my truck speeding across town to tell him about himself. He claimed his entire staff had explained to her for the "last 30 minutes" they had to remake the pizza. I used to work at a couple of pizza companies and remaking 2 pizzas doesn't take 30 minutes to begin with.When I got there a young lady handed my order and I in a hurry didn't check it. When I got home the order was wrong so I call them on my way to the store and the same guy answers so I explain what was wrong and he doesn't even reply he just hands the phone to the young lady and she straightens it out for me.Needless to say, this experience has soured my heart towards Papa John's on Jackson Street. Customer service goes a long way for me and whoever that guy was doesn't understand what customer service means.
Worst papa johns ever!! We travel and I’ve always enjoyed papa johns pizza but this location is the absolute WORST! We ordered through the app it and when to the location after it said our pizza was ready for pickup. As soon as we get there the guy said it’ll be another 15 mins no other explanation!! When asked why he said it’s been a crazy day and it’ll be another 15 mins. We said ok and decided to come back and this is what we got after 15 mins. This is supposed to be extra cheese thin crust pizza. Do u see extra cheese? N the pizza was COLD actually COLD!! After getting back to the window after the requested 15 mins it took another 10 mins almost for the guy to bring the pizza out to us. Absolutely worst papa johns ever!! In what world is this extra cheese? There were so many olives on the pizza too when we didn’t order olives?!?! Imagine if someone had an allergy?!
They took 30 minutes to make this pizza and when the pizza came out it was a bunch of onions on one slice and mushroom in another slice like they did not made an effort to spread the ingredients all over so I had go back and made than make a new because I order a supreme pizza not a cheese pizza half way and other slice with ramen vegetables. It’s our first time coming to papa John’s pizza and so far it’s going to be the worst pizza place even to my kids and my grandkids for this is a lake of management from papa John’s pizza.
Went in to place my order...Sat in my car and they bought it out when it was done. Great service!!
I was there Monday night with my friend we ordered a large veggie pizza The lady who was handling all the cooking was a professional the best customer service and the best pizza i ever had thank you so much I would give 100 stars if they let me
I walked in and the manager made eye contact with me then ran to the back of the restaurant. I stood at the register for several minutes and noone came to assist me. I ended up walking out, but in that time, 2 employees just stood there looking at me.