I have stopped at this location before as well as several stores all over the country. The food has always been good and the service average. Today, the food was good, and the service was excellent! We had the kindest, most attentive waitress I have had anywhere in a very long time. Celie was the best. Customer service in so many areas have dropped to just barley tolerable. There is, at least one person that is an exception. Manager, take note. You have a winner.
Worst food I have ever had!! We ordered coffee, had one cup the entire time we were there. Received our food, my husband’s steak was so salty he couldn’t eat it, my mashed potatoes and pinto beans were cold and so thick you couldn’t eat them. I asked twice for my cornbread and was half done with my country fried steak ( only thing hot or edible) before I got the cornbread. My husband never got his jelly or apple butter, so he tried to use the regular butter and it was rock hard. The bathrooms were disgusting. Trash running over in the floor, no paper towels and the toilet was filthy.Update- We paid for a $45.00 meal we absolutely couldn’t eat, had horrible service from our waitress, had to go to the gas station next door to use the restroom, had to stop at a fast food place and spend more money to get food we could eat. Cracker Barrel Corporate added an additional insult by sending us a virtual coupon for 1 free dessert. Really, we are out $45.00 at your restaurant for horrible food and an additional $22.00 at a fast food place because we were starving. We wasted over an hour in there restaurant, then lost more time having to stop for a restroom and get more food but if you will come back we will give you a free $5.00 dessert. That is a fabulous apology said no one! If corporate acts that way it’s no wonder this place was so bad! ??
Been here 3 times. This is the worst Cracker Barrel I’ve ever seen. All 3 times, there was a 15+ minute wait even though the dining area was half empty. Sat forever waiting on food and then couldn’t eat because the servers wouldn’t bring utensils, give refills, sauces, etc. We just moved here and we LOVE CB, but we won’t be coming back to this one.
Do I recommend this Crackerbarrel? NO WAY!!! This location is by far the worst in Louisiana, the only other one this bad is in Shreveport. The Alexandria location is probably the worst staffed and slowest service of all I have eaten in. There is always a minimum of 15 minutes regardless of the number of patrons or time of day. They also have a problem with running out of thier most popular dishes and again at any time during the day and any particular day. My wife and I stopped by this morning at 9:30 and thought with the parking lot only a quarter full (10 cars) We could get a quick breakfast. We walked in and had to wait 10 minutes before the Hostess even showed up, there was another couple waiting with us that was there before us. She asked how many and we said just us two, she immediately said " well it's gonna be at least 15 minutes before we can serve you. The place was almost empty in the dining room. This place is ridiculous and it just doesn't seem to improve no matter how many times we try. So don't waste your time unless you have lots of it and loads of patience! Good luck.
1st visit,there for Mother's Day! Was told would be a Hr,& 1/2 Wait,after Checking in.They had 2 Employees offering Complimentary Ice Water,Unsweetened,& Sweetened Ice Tea! Was a nice Gesture! We were seated after 80 min. Server was friendly,got Food Order correct. We were VERY HAPPY! Would return,when passing through Alexandria!
Don't waste your time coming here! My family and I drove an hour and half passing many restaurants to come here( it used to be a great stop), only to have them tell me everything I wanted to order they didn't have!? Prepare better, update your menu, or at the very least apologize!!! No wonder there were many empty tables. I don't normally bother to write a review, but this was extremely disappointing.
First time here food is grate Service is kind of I’m ever passing by I will definitely stop here
The country fried steak was good on my behalf, but the wife's steak was a bit undercooked. But overall the experience and service was great. Little bit upset because they don't have straws for the drinks. Also, I would add that the bathrooms need more attention to cleaning, the smell was bad on both. When you pay the prices that are set these days you expect a higher standard.
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I will start off with the hostess was super sweet. That is about all the positive I can say. The other tables around us were complaining as we sat down she only had 3 tables including us. No high chairs had working straps. The bathrooms were disgusting and did not have toilet paper. Smelt like they had been mopping over pee all week long. So gross I didn’t change my son in there. Our waitress took about 10 minutes to get our drink order and another 10 to bring them to us, which she never refilled. We didn’t get our bread till we were almost finished eating which we asked another waitress for. Another waitress also brought us our food. Our waitress never came to check on us after drinks were delivered. No napkins, no jelly, no butter, And about one tiny spoonful of white gravy on my chicken fried chicken. We then sat there for another 20 once finished eating waiting for refills, boxes, a check…..I finally went to the kitchen and asked for items. The manager might have been more lazy than our waitress and literally had zero personality. Another waitress brought items asked and brought us our ticket. Our waitress then came to table and asked if we were ready for the check. We told her we asked the manager for it and another waitress already brought it. She did bring us a bag for leftover, which was nice. As watching the other tables she didn’t run food to any of her tables, so I am not sure what she was occupied doing. The cashier was very sweet as well and very friendly/talkative. I hate writing bad reviews but we were truly disappointed and probably won’t be back for a while.