Subway

110 E Water St, Richmond - 40475
106 reviews
Sandwich Shop
(859) 624-9241

Friendly staff, but SUPER slow at times.Not for grabbing a quick lunch, depending on when you get there!!No "good" times to go.Random chance if it's busy or not.

The food was not the greatest and staff seemed like they would rather be anywhere but there and prices were higher than normal, oh well atkeast it didn't give me food poisoning.

My go-to is almost always the chicken, bacon ranch sandwich. Today was no exception. However, never have I ever gotten a piece of crispy bacon on my sandwich. They are usually really chewy. I’m quite pleased to say…today…my bacon was perfectly crisp, and the toppings were perfectly portioned! This sandwich might be the best one I’ve ever gotten from any subway. Mad props!!

I ordered food last night and ever since my entire family have been puking. We have felt fine till we ate at this place. Then sandwiches wasn't even toasted like I ordered. Then we call the owner and she gets rude saying don't threaten me with the food poisoning story then hung up on my fiancé. Never will go here again and I personally will be calling the health inspector for this place. Honestly pathetic. And she said she was the owner!!! How can the owner be so rude!

E V E R Y T I M E I come to this store my order is messed up after waiting for a long period of time. I always have to go in and get my order corrected AFTER having them read the order back to me at the speaker. Staff will have you sit in the drive way thru for 20 minutes waiting on a COLD sandwich then come to the window completely clueless about what you ordered. They love giving the excuse of being short staffed but While you’re waiting on that cold sandwich you see them talking to each other and texting on their phones from the window. They’ll make you think there’s a line wrapped around the store and a school bus of people just pulled up but in reality there’s only one car behind you, if none ! I’d be shocked to hear they alway have a manger onsite.This is unacceptable. Please do better!EDIT: And now that I see there’s a whole chain of people who had a similar experience RECENTLY , YOU DEFINITELY NEED TO DO BETTER!!!!

As a husband to a subway franchise owner, the footlong pro does NOT only get 8 slices of Turkey.. didn’t want to be rude To Bryson as I assume he is new there. But sandwich was not worth the 10.90 I payed. Was not cut and they most definitely want to save there meats I guess… very unsatisfied!

WORST SUBWAY AND OWNER EVER!!!! Wouldn’t recommend anyone eat here. Took 45 mins toFix 2 sandwiches it was cold in the middle. Place was a mess. Just not a good place to eat.

Keep your $$!! I was literally the first vehicle in the driveway at 12:00 and waited at the window no less than 30 minutes for a $12 sandwich and cookies. Open the cookies and they are hard as a rock and look like leftovers from last week, completely inedible. Totally incompetent restaurant and the owner clearly doesn’t know how to manage a franchise. Go anywhere but here!!

Nasty, food and lettuce all over the store. My man Kenny got 2 piece of chicken on his sandwich. I think she said she was the owner in a pink subway shirt with no hat cussed him out when he ask why there is no meat on his bun. She told him she was only allowed to give him 3 olives. Guess veggies aren’t free anymore. My tuna has spoiled. U couldn’t eat it. Worst subway ever.

I would give this place a -10 stars if I could. The owner is the most horrible person. She refused to give extra veggies to customers which subway says no limit on veggies. If u complain to corporate on the owner, she will write u back and make it all ur fault. She can do no wrong. What happened to caring about ur customers. There sure don’t here. The store is always empty but there is 5 or more people working. Ur wait 30 mins or longer if u want a sandwich but god forbid u ask for extra veggies. Unless u want a bad experience and a rude owner fixing ur sandwich I would stay away from this place. Subway used to care. What a shame.