I used to eat here a lot back in my college days of the early 90s. It was great then, and it's still great. Single cheeseburgers taste better than homemade. The fries are without peer. Getting older means my health won't allow hardly any fast food, but I'll have to make an occasional exception for Rally's.
Good burger and fry place. I haven't had fries like those ones before. They are a mix between fries and jojos. You can get the best bang for your buck here.
Rally's was my third stop tonight to grab something to eat. The two other places had bad customer service or kept over talking me while I was trying to order and if they had been listening to me at all I had ordered it exactly the way they are now robotically asking me their programmed questions..damn frustrating to be honest.The customer service from Jennifer tonight was amazing and should be an example for a few other restaurants in the Richmond, KY area. I did commend her so much we forgot my apple pies but that's a small price to pay for GREAT customer service. I am not sure how I will like the food because I am a picky eater but this Carmel cheesecake Sundae looks like a small piece of sunshine. WAY TO GO this evening Jennifer and her co-workers this evening.
Yuck ? we saw a employee entering as we sat in the drive thru they was covered in cat hair an they were going into work with their work shirt on covered !! So gross ?
I ordered DoorDash and the food was delivered extremely fast, not the dashers fault at all. Food was cold, fries had no seasoning, and the chicken box had 8 pieces… aren’t why supposed to have upwards of 20?? Come on rally’s, you can do better.
I am not much on giving bad reviews but I must in this case. Typically I never have an issue at this location but this night the girl working at the window was very rude and unpleasant. I am not sure if it was because maybe she might have been training and new or just all around just having a bad day. Either way her behavior was very nasty. The other lady working was very nice and friendly. Between getting orders wrong hateful tone I am not sure I will be returning anytime soon to this location. Food was good once we got it. Hopping things get better. Fingers crossed.
Website says you all are open until 2am. I showed up at 1:30am and the employee said that they were closed. If your website says that you're open until 2am then your restaurant needs to be open until then. Won't be coming back to this location.
Drive thru and order was right and the food was good. Prices are very good. I recommend this restaurant
The food was good but the two woman working the drive thru were very rude. I was so upset by the time I left there. ?
Empty line besides me and my wife. I got rushed three times and even got told rudly are you ready yet. Needless to say I've only ate at a rallys very few times and was really wanting something different. I will say that I'll never waist my time going there in the future. I'm 30 and have never experienced such a rush at any fast food place such as this what a shame to even have to leave this review.