This place is garbage. They are constantly getting my order wrong then wanna be rude & nasty when you call to make then aware of the mistake. I've gotten better & friendlier services at soup kitchens & that's sad to say. I'll never spend another dime at this location & hope someday they can get employees that can hear, read & have decent customer service experience.
The main reason I'm giving this location this rating is because it so happens to be located very close to Campbell county jail and when you get released from there you usually have to wait for someone to come get you and the staff is always very courteous and helpful and come on let's just say it a white castle after jail...... There ain't nothing better lol well maybe a cigarette but anyway way to go team white castle y'all are awesome!!!
Staff was friendly but our sliders were not hot. We went thru the drive-thru and pulled over in the lot to eat, so food should have been hot and fresh. The 1921 sliders tasted different as well- definitely not as tasty as the last time. Now our onion chips and fish nibblers were hot, so they get points for that since I could tell those were at least fresh.
Always have to stop here when in the area. Have been eating here since I was a child. No matter where I get White Castles from they are never as good as the ones from this location. Don't know what the difference is but there is a difference. Live approximately 120 miles northwest and have actually made the trip just to get these particular White Castles. Have family in the area. After visiting we always stop here for a crave case with cheese, no pickle for the drive home. And I also have to give props for the fries. Crispy on the outside but still soft and fluffy inside and always taste fresh. Have always experienced good customer service here for the most part whether it's day or night. I hope this particular location never changes.
It took way too long to get served my food when it was not busy. They did not apologize for my wait. Then, the food was not fresh at all. In fact, I got sick from it. Will not return to that location ever again. Zero stars.
My sausage and egg sliders were great, as was the coffee.But the hash browns were no good without ketchup, which they were out of.....threw them away. There's no use selling fried potatoes unless you have ketchup. Just like another Castle selling shrimp nibblers and not having cocktail sauce.
When I went to this place it wasn't busy at all. It was no reason for my food not to be fresh. Two of my burgers was fresh and the 3rd was hard around the edges and old. Some of my fries were fresh on top but they mixed them in with old fries plus they rushed me. If your gonna rush me then at least make sure everything is in the bag that I ask for. I won't be back to this one.
Placed a good sized order on doordash. And they screwed it up so so bad. Forgot multiple items and condiments. Especially after making a note to not forget the condiments and napkins etc ... thanks for that ?
White castles prices I'd totally ridiculous. Even worse that they refuse to give you extra pickle when ask. 3 times in row now that I have asked for extra pickle I get 1 small little pickle. No seasoning salt at all this time. I bought the meal with 20 cheese burgers and 4 onion chips almost $30. It was gross. No flavor.
Every time I'm hungover I get greasy food. This Newport, ky location gets my vegan order always right and out quick and is clean. The impossible sliders are so good. My order is a sack of fries, 4 impossible sliders and a diet cherry coke. Under $15. Whoa. Staff has always been pleasant too.