Waited 10 minutes to have my order taken even though there was only one person ahead of me because the cashier was the same person putting together several large orders. Like 6 people in the back, including the manager, see how long the line is getting but no one comes up to help. Finally get to order only for her to tell me that they are out of bagels (at 9:30am?!). Ok.. so I order the chipotle chicken egg and avocado wrap. Food is done, get to the 3rd bite and the chicken is still cold. Gross. Only one tiny piece of avocado in the entire wrap. This location definitely needs to improve.
Came to get dinner. My mom orders a pick 2, half grilled cheese and a tomato soup. The cashier tells us you can't get those two together on pick 2. Even though on the app and on the menu above her head it clearly shows you can. So then we ask for pick 2 Ceasars salad and a tomato soup and a whole grilled cheese. You cashier then put down pick 2 grilled cheese and salad. No soup. And to top it off, she has her hand in her mouth the entire time and then grabs the bagels with said hand..... disgusting. I get yall struggling to hire folks but at least hire someone competent enough to know your menu and be able to put orders in correctly. Do yourself a favor and find another Panera or go somewhere else.
Our group stopped in to enjoy mid-afternoon pastries and drinks. We were very surprised at the length of time it took to be served and how many mistakes were made. The one food order contained a 2nd choice side of mac and cheese, which was undercooked, soupy and cold. The coffee/tea self-service area was dirty, and they were out of hot water, the main black tea bags and one of the sugars. The half 'n half carafe looked like it hadn't been cleaned for a long time. Considering that this was a downtime of day, one would think the staff would use this time to clean the floors, clean counters, patron tables and frequently-used self-serve areas. Maybe they are down in number of employees, but considering there were very few people coming in during this time of day, the staff should have been hustling to clean up.
I was very disappointed after spending over $8 for breakfast sandwich and coffee.The bacon, egg & cheese sandwich did not have cheese, little egg and 1 -1/2 pieces of slimy partly cooked bacon. The coffee was too hot to drink. After waiting about 30 minutes, the cup capsized and coffee went everywhere.
My husband and I stopped here on our way downtown last month. We got some cheddar broccoli soup and and the cheddar broccoli Mac and cheese. We’ve had it many times before so we had an expectation, and these were so watered down in comparison to how they’re normally made. I would’ve though it was just a mess up but it seemed intentional as the mac and cheese and soup were both so watery and hardly had any flavor ): our home location isn’t like this. I hope they have since changed back to not making it too watered down, perhaps to make it go further but the price was the same. Not good.
Haven’t been to Panera in years since the last time was so terrible. Decided to stop because there was no other coffee shops nearby. Ordered an iced coffee with cream and it LITERALLY tasted like cigarette water, and I don’t even think there was any coffee in it?? Like how??? I got a bagel WITH cream cheese and got a crusty bagel in a bag with no cream cheese. Wont EVER have Panera again. How hard is it to prepare two of the most basic items????? I should’ve stayed away.
My order is normally wrong whenever go here, I have to check inside the bag before driving off to verify it’s correct. 9/10 it is wrong and they never seem to apologize or care. When you complain about an order being wrong, they act like you are inconveniencing them because they are running behind. The workers need to lessons from Chick-Fil-A on customer service!
My husband and I stopped here on our way downtown last month. We got some cheddar broccoli soup and and the cheddar broccoli Mac and cheese. We’ve had it many times before so we had an expectation, and these were so watered down in comparison to how they’re normally made. I would’ve though it was just a mess up but it seemed intentional as the mac and cheese and soup were both so watery and hardly had any flavor ): our home location isn’t like this. I hope they have since changed back to not making it to watered down, perhaps to make it go further but the price was the same. Not good.
Two of us stopped for easy-to-prep lunches. Soups were luke warm, drinks weren't very cold, bread was cold. They always seem to be out of the most.popular items and have almost NO baked goods in their bakery.I asked if my soup and bread could be warmed a bit, but they said that they were very busy and it might take awhile. Very few diners were there. Crestview Hills Panera is so much better!
Food was hot and flavorful, but a but disappointed in the French onion soup today there was no crusty bread or cheese in the soup, an integral part of the soup. So...it was a beef broth and onion soup. The new BBQ chicken sandwich was quite tasty. Like the Agave Lemonade! Chocolate chip cookie that we shared was warm, right out of the oven