I first visited 2 years ago when I was pregnant. I finally had the chance to bring my little and she loved her spongebob popsicle and I enjoyed the Blueberry soft serve (my favorite for the past few years!)
The food and desserts here are really good and the people that work here are nice. Some teenagers ordered some ice cream, but they were a little short on cash for it all. So one of the employees paid the rest so they all could get the ice cream they ordered. This is a really good place and I'm happy to give Valley dairy freeze a 5 star rating.
Yay and a quick little stop on a hot day
If I could give negative stars I would. Ordered on door dash and didn’t receive one thing I ordered. Apparently everything was out of stock and instead of contacting me and seeing what I wanted or canceling my order they just send a ton of nachos and I didn’t ask for that.
I have been going to dairy freeze for years but today I was beyond upset for multiple reasons!Me and my family decided we wanted some icecream before heading home. We went through the drive thru and started to order soft serve cones and was told the soft serve was down right now and apologized so we decided to just order sundaes instead and then my daughter ordered cheese sticks. We waited over 15 mins which was also fine they was packed tons of cars in line but when our food was brought out for one our sundaes was made with soft serve so I was confused on why I couldn’t order the butter pecan soft serve in a cone like I wanted but got vanilla soft serve for a sundae then when reaching in the bag to grab my daughters cheese sticks I realize it was onion rings instead. So I walked up to the front and patiently waited since like I said before they had a long line and I wanted everyone to get to order that had been standing in line before me. After everyone had been helped I then walked up to the window to the same girl that helped me through the drive thru I explained I just came through the drive thru and was handed onion rings instead of cheese sticks nothing was said to me just the window being shut in my face so I just stood there waiting. Another girl wearing a pink shirt with long brown hair then came to the window and told me if I didn’t throw the onion rings away they would not give me the cheese sticks I said to her so your not gonna take the onion rings back she said no you have to throw them away I then said throw them away? Why would you ask me to throw away food and waste it because y’all made a mistake? She then told me again if I didn’t throw the onion rings away they would not give me the cheese sticks that I purchased and I’m sure cost more than these onion rings I received. I tossed the onion rings away because whatever I thought that was crazy considering I am a GM of a restaurant myself and I have never told a customer they have to throw something away when the product would be wasted regardless expecially when we was the ones at fault. The young girl was rude and could have handled that a lot different although I understand these girls are young I personally have 16 and 17 year olds working at my store and they no customer service is #1 and if you mess up you make sure you do whatever you can to help that customer regardless customer is always right. The worst part is as I’m standing waiting for my cheese sticks I over here the young lady who was rude telling the entire staff that I was acting ridiculous and how I rolled my eyes this is being said in front of other customers as well. This whole experience was ridiculous and I probably won’t be back. I was beyond nice and understanding and to be treated rudely and to be talked about right in front of my face completely unacceptable. I just hope the owner of this business takes care of the situation because me out of all people understand how some customers can be I am always understanding and don’t like to complain but after that trip I couldn’t hold back from writing this review. Please do better valley dairy freeze!
With the super abundant of flavors of shaved ice, shakes, malts and ice-cream Valley Dairy Freeze really blew my mind. In an amazing delicious way!! They even have an array of delicious food they serve. All the young ladies that worked there were super cute and sweet and professional.I have lived here in Louisville my entire life pretty much, why the hell I've never visited this place is blastophem.Do plan on returning as many times as possible before this summer comes to an end, because they are seasonal.?
Great ice cream with an awesome variety of flavors. And I've been searching for spongebob Popsicles and finally found them here. Made my boys day.
A hometown favorite! My mom and dad used to take my brother and I to get ice cream here when we were very small.!!! Its a really great family atmosphere! One of my favorite places in Louisville to get ice cream or just a favorite period! ♥️
Ordered door dash. They were out of hot fudge cakes. Instead of letting me know they decided I wanted a ice cream cone instead. I called to let them know I didn't want that. The girl said we're to busy to call you. Not great service. I'm sure they would not have done this if I was there in person. Ordering food should not be any different.
Had an order Door Dash to me from this establishment and for the price I paid I was disappointed. Funnel fries had ZERO toppings (as per the pictures) and the other dessert was thrown together, opted out of even eating, so can't give my opinion on taste.