Today I went to the location on Bardstown Road to get one of the strawberry crème cakes because I purchased one for Christmas and it was delicious. The man who helped me said that he wanted to add more strawberries to the cake because it didn’t have enough. He took the cake out of the plastic container and with his bare hands started cutting strawberries that was in their original packaging and adding them to the cake without cleaning the strawberries or wearing gloves. He offered to get another cake from the freezer but it didn’t have strawberries and he was going to use those same unclean strawberries and his bare hands and put them on the cake. I left and had to drive all the way to the location on Shelbyville Rd to get a cake fromthere and they didn’t have any made like the original one so the lady said you can pick it up in the morning. I guess I will be driving to Shelbyville Rd now since Bardstown Rd does not take proper measures to avoid contamination or germs being passed along to their customers. The Health Department should really investigate them and their practices.
Very dried up cookies so hard I almost broke a tooth! I bought a variety of pastries, donuts and cookies. All old products, nothing fresh except the Danish. Won’t be back.
My son is going to love his cake... The people there are outstanding I was extremely late picking up my cake and even though they was closed the lady waited for me and it was pouring down raining and she let me stay there until my list came and pick me up they were so nice and courteous and his cake is awesome
We ordered a chocolate cake with a picture of Mickey Mouse on it for my sons second birthday party. I picked up the cake 9/4/2021 & from the moment I first saw it, I knew he would love it! Not only was the staff friendly, the cake was so beautiful and delicious. We were able to capture this sweet picture of him when we brought it out to sing happy birthday. 10 out of 10 recommend!!
Very pleased with the two birthday cakes for my husband and sister. One yellow,the other chocolate. Cakes were very nicely decorated and tasted amazing. Very friendly staff.
We ordered a special cake for our boss's departure from the company. I sent them a simple edible image and the text we wanted on it, and told them to do whatever. This is what we got and it is FABULOUS. This is where I will get my special cakes from now on. Thanks, Heitzmans.
My in-laws ordered a German Chocolate cake from here for my husbands birthday and I was really disappointed by the hard dry texture of the icing and the cake! Not great, so unfortunate.
The rudest customer service I have ever seen. Went in to order a wedding cake, wanted to know the price asked how long it would take for him to hear from wedding cake person and he was rude. He told me if I wanted the price that he didn’t have it for me and to get out. Went off on me and my sister told me I didn’t look smart enough to know how to spell and to never come back. The location on Shelbyville is definitely worth driving to and people are much nicer. Would never recommend.
I've been here several times and have never had an unpleasant experience. Donuts are very tasty and not overly sweet. Homemade Pie and Ice cream is overpriced and over rated. I will keep coming here.
Always fresh always good.