Even though they got my last order wrong, all of my other drinks from here have been on point!
This Starbucks is inside the Healthy Kentucky Research Building (HKRB, aka RB2). It is almost impossible to park anywhere near the building, though, because it is on the University of Kentucky campus and you need an expensive permit to park practically everywhere. The staff is nice and you can pay using your Starbucks app and get stars for your orders. However, you cannot mobile order in advance on the Starbucks app.
I never go to Starbucks. Don't like coffee. Just answered this so it would stop popping up on my phone. Gets annoying.
I have been to this Starbucks three times now and every time they have been out of coffee. Shouldn't it just be a given that a coffee shop keeps a fresh pot ready to go whenever? Or does the clientele here drink anything but coffee? Thankfully there are many nearby coffee alternatives.
Terrible customer service. I went to refill my “Tall pike place” coffee, and the rude manager told the barista, “ we can’t do that, it is not our Cup”.It is true that I purchased the coffee from a close by Starbucks, but her reaction was unprofessional. I was vey embarrassed! I spend a lot if money in starbucks; she could have avoided embarrassing me in front of the queue by asking me to purchase another, as simple as that! After all, it is only $ 2.28! And I was intending to give a $5 as a tip!! It is all about being nice and customer care!The good thing is that they just lost 5 customers coz when I told colleagues, they decided to purchase their coffee from another store. Grow up greedy manager and be nicer to people!
Some times there's a line but they've always been polite and my orders have been correct.
Greatest Starbucks. Stayed opened during Covid -19 and took care of all healthcare workers
People at this store dont know how make Starbucks drinks....They need to back to training and learn making drinks again. This store is Lazybucks store..
I went here for the 2nd time in the past two days, I asked for a mango dragon drink blended with coconut milk both times which I get at many starbucks, the first time it was good but the second time they wouldn’t blend the fruit in it which gives the taste and when I asked about it they said they couldn’t but everywhere else I have been it’s no problem... highly disappointed :(
Three strikes and I'm done with you. First was when an employee told me they were closed at 5:45pm and that same employee lied and said she didn't say that when another employee asked her about it. Second was two days ago when my normal venti white chocolate mocha with whip had caramel in it, and I didn't find out until I was on the bus.