The food is great. The employees are kind and efficient. Everytime I go I'm never disappointed.
Whenever I'm in Lexington, I always try to stop at Moe's. Food is good, and not to expensive. If you've never eaten at Moe's, give it a try - you won't be disappointed!
Great food and wonderful atmosphere. They do it right and still wear masks... thanks Moe's
This location skimps on so much ingredients ordered a burrito and they made this small thing the cashier said that she was gonna charge me for a kids meal Becuase that is so small and they should have added more will not go back to this location
Best Moe's in Lexington. Manager there, Jake, does great work. Very earnest and helpful to customers. He's also really hot!
Went to Moe’s fur the first time last Monday. Saw they offered 6.99 burritos on Monday’s. Employee told me I needed to download the app to get this deal but he’d honor it once I did. No problem I downloaded the app while I was in line. We ordered 2 bowls (same promotion as burritos according to employee)I got to the register to pay and explained to the employee the situation regarding the app. She rang us up told me the total which did not reflect the discount. I reminded her about the promotion to which she yelled at me that she was getting to it and she could only do her job as fast as she could. She was extremely aggressive which made me start to cry. I asked for the manager and Justin the GM came over and did not apologize at all and watched her continue to berate me. He was zero help other then to apply the discount. We took our food to a table and the employee at the register continued to roll her eyes and give me dirty looks the whole meal.Several days later I received a customer survey via email and explained my experience. Sunday I received an email response from the GM Justin which told me they wouldn’t be in business if they acted this way…. Yet they are and they did….Today, Monday I called the store to try and reach the franchise owner only to be told by the same female that rang me up that the owner wouldn’t call me back as he didn’t do that.I called the other local location hoping for a different employee to help me contact the owner and got Justin the GM who was again quite rude and ultimately hung up on me.Several hours later Neil the owner called me and apologized yet justified Justin’s behavior. He said Justin misspoke on the email but said it wasn’t his intention. He did know own the poor treatment at all.I will not be back even though the food is good. Customer service is very important and pompous staff that think they’ll always be in business regardless of their attitudes is unacceptable to me.
Picked up a meal kit. Lots of good but not very much meat.
Very polite staff and great food. Getting to the restaurant taking a left is horrible and pulling out could be worse.
Went there about six months ago, summer of 2021 Was really hungry and wanted BurgerFi next door but it was was closed so I figured I'd try Moe's. Walked in and immediately felt uneasy. No one in there had a mask on. All the workers behind the counter were maskless, just standing there breathing all over the food. Finally got up to the counter. I figured the place would be like Qdoba but the food set up behind the counter looked sloppy and nasty.Then the dude taking my order coughed over top of all the food. Every fiber of my being was telling me to run. But I was hungry as hell so I ordered up some of the slop. Got a big burrito. Went outside to eat it, it fell apart in my hands and basically tasted like crap. As hungry as I was I could not finish it. Tossed it in the trash after a few bites. Have no clue how the place stays open or why anyone would eat there more than once.
Food made quickly and decent but less and less food amount every visit