I was on holidays recently with my 9 yr old son Noah and this day last week, as a final day treat we went with a friend and his 8 yr old daughter to the Richmond Store. From the moment we entered we were treated with a level of customer service that most eatery’s can only dream of. Watching the process had them mesmerised and the free samples, hats and other paraphernalia we received made two children very happy. Many thanks to all the staff in store who helped round off our holiday perfectly.
If you like donuts there is nothing else like a fresh warm crispy cream donut the staff is very inviting courteous and normally when you think about crispy cream donuts you think of the glazed variety but there is much much more to see and taste then the glazed variety a new delicious journey
The had on app for July 4 the donuts BOGOFrre promo code and when we got there they charged us 21$ and then gave us 3 milks instead of two like we asked for in the first place. They need to be cited for false advertising and I am one who will.
Terrible service. I went to this location in the evening and I had horrible customer service by the person taking my order at the drive thru speaker felt rushed. Got to the window and got handed the wrong drink I told them that’s not what I ordered and it wasn’t a big deal it was wrong I understand being busy and things get out of hand sometimes but the attitudes by the employees was crazy wouldn’t recommend night shift.
Longest line at a Krispy Kreme I've ever experienced! It wasn't necessarily a bad thing, since we were out of town, it just showed me how popular this donut shop is! Excellent tasting donuts and prices were oddly cheap too! Only paid $4 for a dozen donuts. I was thinking maybe because it was closing time or just caught a location deal. Whatever the reason, I was pleased!
The lobby was closed.... The glazed donuts was a day old... How do I know that you ask?? Well when you get them home, and later you want a warm to hot donut you put them in microwave for a few seconds... If they are fresh it only takes 2 seconds, the next day 5 seconds the next day 10 seconds. Mine took 5 seconds.. Now all microwave are different. Mine is a year old, but my other mic was the same time on the donuts..
Can't get Donuts made any better from anywhere else other then The Krispy Kreme.My Girlfriend & I stop by there at least once a week because of their One Of A Kind Sweet Treats!!!! ????
Terrible experience! Ordered online, went to pick up and you can not pick up, you have to wait in drive thru line. Which caused me to be late for work. Then when I did finally get to window, they didn't even have my order ready. Had to ask my name twice. Either do not do online orders or have an option for your customers to pick up.
It must be hard to get good help these days. The lady in front of me was upset that her drive through order was wrong and when I got my order is was wrong also. With that level of incompetence I wonder how clean the place is. The donuts were good however. My frozen latte had big chunks of ice in it couldn’t drink it through a straw.
Quick service and nice variety to choose from. Loved that the plain donuts I got were warm and right off the belt! Receipt includes a coupon for buy a dozen get a dozen free with survey