First time at the chain. The service was prompt and friendly. Always nice to receive that extra help with ingredients and products. The food was just as advertised- fresh. The quality of the ingredients were evident and we are looking forward with our next visit. Hope their planning in opening in Michigan
Friendly service, very rude check out, tasty food. Went here with my family for a Mother’s Day brunch. Food was tasty and well prepared, and served well, substitutions were no problem as I have a family member who has multiple dietary issues and has a severely restricted diet. Service was friendly, prompt even though the server was very busy. We all really enjoyed our meals and had a fun time together. However the young woman running the checkout was extremely rude. She complained about splitting the check. She asked me why I didn’t ask the waitress to split the check and then spoke to me as though I was beneath her and stupid simply because I was older than her. It seem to be a huge burden for her to have to deal with me, and she was surly and literally threw my receipt in my face. Everyone over 30 is not a Karen and anybody who talks to or treats another person like that should not be working in customer service. I haven’t been treated this rudely by anyone in a very long time and it makes me think less of the entire First Watch organization. I would use caution when going to this restaurant if this person is still behaving in the same way that they are, I can’t imagine that anyone else is going to come away unscathed or than anyone over 30 isn’t going to be spoken to as though they are an insubordinate moron and treated with total disrespect. I do have to compliment the server, she was extremely friendly, positive and upbeat did not complain at all about the substitutions and came back multiple times to fill our drinks without us having to ask. She was also extremely busy and my hats off to her. Also, the food was hot tasty and well prepared, so hats off to the kitchen staff as well. The three star rating I’m giving is a direct result of the teller and her behavior towards me and her behavior towards the other people she was there to serve.
Cute atmosphere with friendly staff and amazing food! Our favorite place in Lex!
i like first watch just fine- however, i want to recommend that the business stop charging coffee per-person.
manager is awful. wait times are terrible. waited 2 hours to deliver an uber order just for them to tell me they can't fufill it. never offered anything to us for waiting. pulled out orders people did not need and never got orders out. the manager is pathetic
Great place for Breakfast. Great staff focused on the customer. Our waitress Lilly was fantastic. OJ could be better though!
Came in a few days ago with a couple of my friends, Food was fresh and really good. Our Server Jennifer was super nice also, overall nice experience here!
I really like the atmosphere at First Watch on Richmond Road it was excellent th food was delicious and our Server Jennifer was the best..
We came out to First Watch for my birthday breakfast and Jen made it a fabulous experience!!!!
Everything was great, really good service