Carol was phenomenal. From taking my order, bringing my meal to me, to cleaning up my area. She was very helpful and extremely cheerful. The food was great, but the bread sticks a bit too buttery. Appreciate the military discount too.
I was excited to order the new orange Italian lemon ice and didn’t realize it had a dairy base. When I asked at the window, Carol not only offered to make a dairy-free strawberry lemon Italian ice for me, but offered to let me kid in the car keep the orange one because he doesn’t have a dairy allergy like I do. I’m grateful the customer service because I expected to drive off after learning the ingredients and take it as a loss. Thank you for your attentiveness and your service.
Good food excellent prices! Great value for your money.
pizza was half done very poor preparation in food service smh
I’m writing to you from the comfort of the cool tile beside the toilet in my hotel. What was supposed to be a new adventure for work has sadly turned into a camp out in the bathroom at my hotel. This place has poisoned my insides with their so called “chicken Parmesan”… more like chicken BARFmesan. I have journeyed here to Lexington for the first time from Ohio and decided to try fazolis, not knowing that it would equate to me being stranded in my hotel room for three days on my birthday weekend with sweats, chills, SEVERE vomiting, and explosive diarrhea. BEWARE do not eat here; have a barf bag, wipes, and a depends readily available if you do.
The food was absolutely terrible. I’m highly disappointed! I had the chicken Alfredo and the chicken was really rubbery like it wasn’t done! The sauce taste like it was old. They only DECENT thing was the bread but that was even hard.
Noodles under cooked and hard. Pizza was good. Friendly staff.
I always love fazoli's but went through the drive-thru food was great. But the kid at the window just not on his game was very short didn't say thanks nothing and the food out the window nothing. I really don't expect much from people to win though but a little more courtesy can go a long way.
Hana was amazing! So friendly and great customer service! Hard worker!
Our food was good. The little girl at the cash register was super nice.