This Fazoli's is the best one I've been to by far. Food was way faster than expected, and I received more than I expected as well. Extremely well performance and great food, would visit and recommend again. I'm already getting hungry as is. I got the basic spaghetti and meatballs, they were great. My friend got pizza, which we shared. All four of my friends agreed that this place's food is great.
As much as I like Fazoli’s fettuccine and breadsticks, we will not be returning to the location in Palomar. My son and I walked in at 9:25 PM. We knew the restaurant closed at 10. But we figured we were in a hurry and we would be done eating by 10 o’clock. Before we ordered the manager came out and asked if we were getting it to-go order. I told him no, we would be eating in the restaurant. He then proceeded to ask if we could hurry up and eat in 20 minutes because he wanted to close. He was rude and condescending. As hungry as we were, we left. I’m not giving my business to someone who runs a restaurant like this.
My first time ever leaving a review but I am now because my experience here was that horrid. Firstly I was made to order at a digital kiosk when walking into the store due to how understaffed they were. Then I was told that a meatball sub I ordered was out of stock even though I saw the item that was out of stock inside the kitchen. My friend who works at Fazoli’s told me that means they were just too lazy to make it. The server then left without even asking me what I wanted instead. When they came back I asked for a refund, but they denied me due to the order being placed on the digital kiosk they made me use. They then attempted to give me random food worth less than the meatball sub, while continuing to tell me they couldn’t give me a refund.
This is one of the nicest Fazoli's I have been to. The manager was great and the young lady at the cash register was so nice. We will come back and recommend it to others. We went tonight 21 April 2022.
Took them 10 mins just to take an order through drive through. What’s the point of fast food if it take forever to get the food. Not coming back here again
The drive thru was 9 cars deep so we went inside. It was about a 15 min wait for food but as always everything was delicious. Hot. Salad s were great, just I hit a busy time! Not 5 stars because the person at the counter continued talking to a friend? All thru taking my order,
Girl who took our order didn’t want to be there. Totally unfriendly. We were first customers Saturday 1-30-22. Waited ten minutes at counter for someone to come to front. Girl was all frowns.
Extremely disappointed with this location today. It's usually pretty good, but not this visit. I order a meatball sub and it is the driest thing I have ever seen in my whole life. No sauce at all on it. Looks like I get to make another trip back out to get it corrected.
The drive through was TERRIBLE! Got a robot ( becky ) to take our order and it messed mine up twice so I rolled up to the window, told them my order and it was 16$ but only gave me ONE of the items I ordered. I reversed and asked for my other order and they acted like I didn’t get anything else until I showed them my receipt and corrected them.
I would like to brag on an employee. His name was Trey & he was so polite. When I arrived he made sure to let me know that there would be a wait as you guys were super busy. Then as I was waiting he came over & asked me if I would like a water cup while I waited. He also went back to check on my order. All while taking orders, passing out orders, & cleaning tables!! He was Great!!