Donut had been out for a while and was dry but the staff was so nice I dunked it and went in my way. Nicest workers ever
honestly i just can't tell if its a game to see how little they care, or its really just that bad. either way, i only go here if i just dont care about disappointment. currently eating a sausage, egg and cheese bagel with chewy dough because it apparently was too much to toast it but im hungy so here we are.
Honestly the worst customer service I’ve ever experienced. The food was ice cold and the donuts weren’t put into a box. They were thrown in a bad upside down with icing all over it. HORRIBLE experience and I will NOT be back to this location.
Love this Dunkin. Johnny the manager always makes sure my coffee is perfect. Staff is great. Very friendly. Best dunks in lex
I used to go here all the time, recently there is too much talking and listening to music when customers are waiting in line for their food/drinks. Sometimes you can walk in and some of the girls don't pay attention to you waiting at the register to have their orders taken.Rodney the Manager needs to get that resolved or this place will lose customers.Other than that, the donuts and coffee as well as other drinks are good
I've been to several DD and this is by far the worst one I've experienced. Donuts are always either stale or over-baked, misshapen, poorly frosted/glazed. This morning I went to order an iced mocha and an unsweet tea--mocha came to me basically unmixed, mocha syrup still on the sides of the cup and pooled at the bottom, and super sweet tea. Eventually you gotta say enough is enough--won't be giving this DD my business ever again. I'm honestly surprised they're still in business!
i had stopped by at this location on my lunch break. i ordered a Caramel Craze Iced Latte at Drive Thru. when i got my drink i noticed it looked watery & tasted even worse, i couldn’t even taste the caramel which i believe is the whole point of the “Caramel Craze.” i would’ve been better off ordering an Iced coffee. i emailed Customer Service & they got back to me right away, they offered me a replacement drink so i stopped by & once again the drink tasted terrible. a milk & sugar drink w no type of caffeine. on top of that the staff gave off bad vibes since i first walked up to the register, not friendly at all ..
Forgot my wallet at home today and was super bummed because I wanted coffee. I only had just over $2 on my Dunkin’ app and was so excited when I saw this $2 medium coffee advertising on a giant sign outside their location!!! I waited almost 10 mins in the drive thru line. I asked for the $2 medium coffee advertised and they said they don’t have that deal anymore, and it was going to be $2.19… which I didn’t have. They wouldn’t honor the advertised deal :( so I left and made coffee at home. Such a bummer, and definitely not professional.
I was going to have the Valentine’s Day special donuts. But I found they don’t match the description (the only thing match is it is heart shape)! You won’t find the sprinkles. The glaze is terrible, not even. Very little filling (I almost thought I brought a wrong one). I miss the DD in Chicago, big, beautiful glaze, fillings at every bite.Service? I really should believe the negative comments.
We sat in a 3 person line for 20 minutes while the cars in the drive thru were being cycled through as quickly as possible. They clearly do not reward customers who take the strain off their constantly backed up drive thru that sometimes extends into S Broadway. I will never go back inside and I can’t imagine why anyone else would either.