Very IG worthy. The bean burger is good. Onion rings are very impressive looking, but I realized I don't like the HUGE onion slices. Too much onion, not enough better. My wife and I only got about halfway through one order. Also, very disappointed they no longer serve beer
Onion rings were soggy and stuck together. Fries were the same. My burger was not served as ordered. My daughter and son in law were never broght their food and eventually gave up when they found that it had not been started and everyone else was done eating. For the price we expect better food and service.
If I could leave zero stars, I would. The food was greasy, the fries were both cold and burnt, the floor was so sticky that my feet almost came out of my shoes a few times, the staff of 3 was completely disinterested and disengaged, and then there’s the matter of the drink machine. There are two coke machines in the restaurant and I noticed one had the door open to it when we walked in, like someone had started to refill but didn’t finish. So when we go to get our drinks, I see the other machine was off. So NEITHER were functional and none of the employees seemed to care. When I asked about drinks the one girl said she would have to come fix it. I then proceeded to wait for 5-10 minutes while she was in the kitchen before she came out to tend to the machine (which was absolutely DISGUSTING on the inside). No apologies for the inconvenience or wait or anything. As an extra note - none of the condiment dispensers were functional either. I paid $40 for this lunch for my family of three and could’ve gone down the street to any sit down restaurant and paid the same price for a much higher quality meal and experience. This place needs a serious management overhaul and we will absolutely NEVER eat here again.
I ordered & was charged for an item they didn’t put in the bag.The floor was so dirty my shoes were sticking to it. (Gross)One drink dispenser wasn’t working and the other was out of ingredients.This place is a mess and at this point it feels overpriced for the service they provide
Visited a BurgerFi in Lexington KY in April, 2022 The advertised craft beer had been removed months ago per a disinterested staff. The burgers were tasteless despite a cost comparable to Five Guys. The soda machine was filthy. Maybe this chain's other locations are different but this Lexington KY spot was horrible, engages in deceptive advertising. Do NOT go there!
At 12:30 on a Saturday afternoon, you know LUNCH TIME, the floor is sticky and covered in dirt, one drink machine is off the other one has been opened to refill. When we asked how we were supposed to fill our drink cups we were treated like an inconvenience.
Probably the worst restaurant in all of Lexington. The floor is ALWAYS sticky and they are always out of 75% of the menu. Tried to give it another chance because my last experience was like this too, but clearly that’s just how they operate over here. Will not ever be returning
*Response is bogus. It's only a link to their website.Super disappointed. Only burger place my wife likes but this time she hated it. Her breakfast all day burger egg was rubber, missing bacon, and the hash brown patty was replaced with a few small bits of mushy potato cubes. The family fry’s were limp, seemed old, and possibly reheated. My son loves them urban style but we didn’t even eat them. Took home to try to air fry crispy but they still sucked. He said his burger wasn’t as good as he remembered and mine wasn’t good either. I’ve never thought the burgers were that great but we came because my wife and son liked it. Not anymore so now I don’t have to come back.
Went for lunch yesterday, will not go back ever!! First red flag, the place was empty! My fries were old, and hard, like they had been cooked twice; half of them were eatable. Now the burger, just a regular doulble; was cold and had no flavor! Like I said I will not be going back!
First time customer. We placed our order and waited for an hour before checking with them to see what was taking so long. We were told there was no order all while we sat in the restaurant waiting. Horrible customer service and nothing was done to make up for their mistakes. Will never be coming back here!