Pizza is my favorite and is always good! However the lady managing the Florence mall restaurant is always very rude! They never have a line of people waiting which is always a plus! Yet she acts as though you’re bothering her for wanting to place an order. I asked if she could warm my Mac n cheese and she said it’s already warm, also asked that she leave my pizza in the oven just a little longer than they normally do and she rolled her eyes. These events happened at different visits needless to say none of my request were met
The food is great, about as good as I remember it. I did have an issue with what I had paid for the food. We got two strombolis, a large pasta bowl, and four breadsticks and that was over 25 dollars. It didn’t help that yesterday at 12:30 pm when I went there the employee that took my order was extremely rude. I had told her I wanted two pepperonis and she started throwing pizza slices in the boxes. I was like I’m sorry I meant the pepperoni strombolis. With a huge sigh and slamming the pizza slices back on the tray she then angrily wrapped up the Stromboli’s……
Awful food and rude employees
3 times I've given the reopened one a shot. 3 times there is food out and ready, exactly what I'm looking for and told We're closed. This is during open hours. Today at 2:15pm.
My family were so excited to see Sbarro back in Florence mall....6:04pm - ordered and pay for a whole pizza.6:34pm - came to pick up pizza... they had forgotten about our order. Was told to wait another 10 mins.6:45pm - another 10 mins wait7pm - finally have our pizza at hand... but unfortunately, it was made wrong. Talked to the manager, who did not offer anything to make it right or instill confidence in them....Another 15 mins wait. By this time, my children are hungry and cranky7:18pm - still no pizza Sbarro7:32pm - pizza is hereVery Disappointed ?
Very bad
I’ve been to quite a few sbarros and this has to be the worst one yet.
This place does not answer the phone and it makes it difficult to place a large order.
Glad to see pizza back at the mall! We had a nice experience. Very friendly staff and great pizza as always.
PLEASE READ- My wife and I typically love Sbarro. We were so excited to see this place back at the Florence Mall after being gone so long. After our experience with the employees, we WILL NOT BE RETURNING! We got there at 7:30pm and the place closes at 8. We asked for a whole pizza and we're told we cannot have a whole pizza that it was too late. Ok, whatever. So we asked what pizza they had left. They pulled out two freshly-made whole pizzas. We asked if we could just purchase one of those and we were promptly denied after the employee asked the manager. They said we would have to pay for each slice individually. Ok. Fine. We got 4 individual slices. They put them in the oven for a few minutes to freshen them up. While being heated up, the employee was cleaning the prep tables with a sanitized rag in a bucket of cleaner. When they went to retrieve our food, they did not wash or sanitize before getting our food. I asked them if they would please wash their hands before getting our food, only to be given a terrible scowl and attitude- IF LOOKS COULD KILL. If we hadn't already paid, we would have just walked away. The employee returned with washed hands and put gloves on to serve our food. Gloves should have been worn the entire time. It is unacceptable in the food industry to handle cleaner and then handle food without sanitizing or washing hands LET ANONE IN A PANDEMIC! Worst customer service I have ever had and we will not be returning.