I never really liked white castle, but I'd have to say the staff at this one is pretty good. I could be in a line halfway around the building but still get my food quick.
I almost never leave a negative review, but this place is ridiculous. We have ordered online twice. We live an hour away. The first time we ordered they did not have our order ready when we arrived. They made us come in and wait for it to be made because they wanted to "make it fresh for the customer." Well, if the customer had wanted to walk in and wait, they would not have ordered on line. Today, we ordered almost two hours ahead because we were in a time crunch. When we got to the restaurant the drive through was backed up completely around the building. We called the restaurant and told them we had an online order. They said we could not come into the dining room to pick up because the dining room was closed due to a staffing shortage.We understood. We asked if there was a place we could park and have them bring it out without waiting in the long drive through. Nope. They couldn't walk it out. They were short staffed. Sigh. All right. So then we asked if, since we were actively waiting in the long drive through line, they would go ahead and START our order? Nope. They like to make it "fresh for the customer" Ok. But we are HERE. We are in the line. They actually said we had to pull around and say our name into the speaker before they would start preparing our order! How is that any different than ordering through the drive through regularly? It took us 25 minutes to get the food we ordered on line two hours earlier so that we could save time. Staffing shortages happen, and they are not necessarily the fault of the establishment. However, if a business can't honor its on line orders in a timely manner, maybe it just shouldn't offer that service. The lady at the window was friendly, and that earned a second star. We love White Castle, but their on line ordering is useless.
My experience was great at first driving an hour away just to get some white castle arrived was greeted with a smile by I believe the manager Nick who was awesome. Once he finished taking my order then it got bumpy. My order was number 420 at 4-4:30pm on 7-1-22 and the cook was jamming with her music on with her speaker box touching her phone with her gloves and then making my food. So I grabbed Nick and informed him that I did not want any of that food she was making because of this issue and she was mad and stormed off for about 5mins laughing and going back and forth saying she only did this and that. Once she walked off from a breather she came back looking at me rolling her eyes and laughing with another coworker about what just happen, changed her gloves then pulled out and touched all over the trash can then started making food. So now I had to say something again. So I say ma'am you just touched the trash I don't want that food either and she yelled and said this is not your food. I said yes it is I'm 420 and If it wasnt my food I still wouldn't want you making someone else food after you touched the trash can that's not sanitary. She walked off again and Nick came and prepared my food. People do not care about others no more. You can tell it was normal for her. I work to hard for my money to let you risk me getting sick. WHITE CASTLE TRAIN YOUR CREW IN FOOD SAFETY to prevent your customers from getting sick and in customers service. If she dont have customer service skills then she dont need to be there. She was very rude with a lobby full of customers.
I don’t live near a White Castle, so when I’m lucky enough to find one ?At this location I had to wait 5 minutes for someone to take my order. ⌚️The food was hot and delicious ?I always Order the original slider.? It’s my favorite ?This time I enjoyed the deserts. Brownie and Cheesecake on a stick. Yummy!
This place is a joke get a 30 pack with cheese and half of them had no cheese and no pickle. For the money you pay for there food you would thing you would get your order right. Asked for our money back they told me that we had to bring the food back and would only give me the money back for what was not eat. With COVID still going on you can't bring food back in. Very rude
Fries were cold but the sliders were great. Entry was confusing since there seemed to be only one unmarked entrance to the restaurant. Love the drink machine!
This place is great. Sorry to say it but I have never eaten here sober. This place has always been a goto for my friends and I after we have been drinking. Such amazing memories. Thanks to all our designated drivers over the years we have made the best memories in the drive thru and the parking lot at all hours of the night ?. See you again soon White Castle
I just love White Castle. It's that simple. My grandparents took me as a child and everytime I eat there it reminds me of them so big on nostalgic feelings. This particular location was very busy but they seemed to be maintain clean standards. The staff was fast and extremely nice.
It was white castle tried and true. I visited for lunch this time instead of the typical 3am late night gorging feast. Maybe I'm a cheap-o but it really seems like the value of cost to food ratio has severely diminished. The 4 tiny burgers I ordered were over $7 and left me wanting. Probably a better idea for me to stick to the late night crave.
It's not a bad place or anything, I would have given 5 stars but the time taken when the line is empty is right around 30 min. And that's for a rather small order, I recommend this particular white castle just be ready for a wait.