This is WORST Jimmy John’s location I’ve ever seen. Do not ever order delivery from this store unless you are okay waiting for 2hours even if you pre order for a certain time. The time management for this location is awful. This has happened to me twice. If you also call, they will not it answer and if they do, they will answer and immediately hang up. Terrible customer service. The other Rock Road location however is lovely and worth the order!
Worst service EVER!! 3RD TIME! Either the person on the phone doesn't take down your order properly, or they put you on hold just to hang up on you, or even worst, you have to call back to see why you were hung up on and who you spoke too and Noone has an answer for you. And of course, their delivery service is conveniently shut down, at the oddest times.Will NEVER ORDER AGAIN FROM THIS LOCATION!! Be Aware!!!
The bread today was a little tough. When we took a bite, the inside of the sandwich squeezes out. The meat was all on one end of the sandwich instead of being spread out evenly. Too much mayo….mayo & lettuce squeezed out all over our plate!
I just had to try your new Zesty Turkey Club in lettuce wrap (no bread), AMAZING! I did add a side of hot peppers which made it even better! Love my new sandwich.
I made an online order for asap and pickup. No one called, texted or emailed me when it was ready. It was just sitting on the shelf for who knows how long. I finally called after 20 min and the guy who answered said, "Yea it's ready." I walked in and the front guys were coughing without covering their faces. This was a terrible experience. I'm never coming back or ordering from Jimmy John's.
The menu list out all the ingredients of each sandwich, but not all of them. Ordered a number 9 and it doesn't say on the board mayo and tomato. If youre going to list the ingredients, list them all.As if that wasn't enough of a surprise, the employees are required to wear mask. I saw multiple employees adjust their mask and immediately continue making food over and over. This is a disgusting staphylococcus food safety risk. Just let them breath normally they will transmit far less pathogens not adjusting mask.
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My kids and I enjoyed the quick service and great sandwiches.
food was late, the manager could not track the order.Finally my order got here and the food was wrong. I called the manager again and she hung up on me. Called back and she would not pick up.HORRIBLE MANAGEMENT !!!
Thanks for the great, free birthday sandwich!