A really good burger I had. The price was amazing and that sauce was terrific. The milk shakes are out of this world good.
The place was clean, Their was laughter in the air from other customers, The employees were well put together they were swift and smiling. The milk was good and so was the ice cream. I will return and thanks for a positive experience with quality products!
Milk & eggs are great here. Paper bags have many uses but I have plenty. Now I just cart it to my cooler box.
First and last time at this Braum's. It took over 30mins to get our food and it was still cold. On top of everything the staff was rude.
Never again…I have been to this location many times, and many times walked away very disappointed with the food or service. I have dealt with the manager two different times, both times being met with defensiveness and a major lack of customer service focus. I went this afternoon to get two orders or fries to go with my Freddy’s burgers, as I don’t care for the shoestring fries at Freddy’s. I was initially given two orders that were barely warm and had clearly but put in the fryer to reheat them. I came back around through the drive up lane and asked for a replacement, which at the window I wasn’t met with “I’m so sorry they were not good” or “sorry for the trouble”, it was a direct “you’re going to have to wait two minutes for those”. So I waited, was given two new order and assumed they had corrected the issue. When I opened the bag they were not crispy and golden brown, they were barely warm, darker brown, and limp. I waited to eat my burger before heading back and when I returned and asked for a refund I was met with “we made them fresh for you”, no questions about what was wrong, no statements of I’m so sorry you’re not happy, just defensiveness. The young lady at the drive through borough over another young lady that told me again that they were made fresh, and that they were just fine. Nobody looked at the returned fries, nobody offered a solution, nobody cared! I was asking for a refund and the 2nd young lady said they can’t give me a refund without a receipt. I was so frustrated and told her I was here just an hour ago! I shared that the young man standing there ran my card. She just repeated she couldn’t give me a refund. I was so angry at that point, I couldn’t believe it was being handled this way and I as a customer was getting handled this way. She and her snippy drive through attendant need training in customer service, and on how to change the oil. Those fries and the service was horrible. Never going back!!!!
Vanilla malt with chocolate topping is one of my favorites. Thanks for the great service!
It’s good but their chili that day… eh. The beans weren’t cooked all the way and were gritty. So I honestly couldn’t eat more than a couple bites. Spicy chicken sandwich was good tho. They keep the place clean and it’s also a nice view.
Drive through processes was very slow and my order got messed up and had to drive back around. Simple order and hard to screw up. They appeared to be understaffed but it's hard to find good service these days cause the kids don't really want to work. There ice cream and milk are always good, no complaints there.
The food was amazing but this was absolutely the dirtiest fast food restaurant I've even been inside of. We were there around noon on Sunday and upon our arrival only two other people were there but the restaurant looked like it hadn't been cleaned in days. All of the tables were dirty. The condiment station was covered in crumbs and dried sauces. The floors were filthy with food and trash. Dried chocolate ice cream on the booths. I understand places are short staffed, but cleaning should still remain a priority. If I were the manager of this Braum's I would be very embarrassed.
This location is short staffed. We waited 20 minutes for our food and the burger and fries were old. The drink machine needed to be serviced because the drinks tasted like carbonated water.