Ice cream was good as always. Teenagers behind the counter didn't understand the job. We asked for regular ice cream with added butterfinger and 1 with added heath. Got recees instead and the other was wrong and handed to the wrong person. The lil gal making my banana slpit, took her time and did it wonderfully. The other girls wouldn't pay attention to the orders and was highly rude to us during our visit.
My first ever job, when I was 16, was at a DQ, which is pretty close to Braum's, operationally. I'm telling you this so you understand that I probably have higher expectations than some.The overall impression was "ugh." The tables were dirty, the floor was sticky, the ice cream prep area was filthy like nobody clans up as they go, and service was really slow.It's a hard time to find staff, but there were at least 4 people behind the counter, another at the drive-through, 2 in the kitchen and one restocking ice cream and toppings. There were only about 10 customers inside so there was plenty of coverage to clean and serve.
The ice cream was great. The staff was kind of lost I had to tell the cashier many times what I wanted and that I didn't want the meal. He still tried to charge me for the meal then someone else had to come change it.Side note, I know that there are a lot of homeless people that are around there but my son had gone out to give a guy a couple dollars. That same guy came in to say thank you and the staff tried to make a big deal out of it and asked "if he was bothering us". They were not causing any problems or being disrespectful. It was a very hot and humid day and all they wanted was some water.
Great service and a fairly large variety of ice cream in the freezer . Prices are reasonable.
They work VERY hard. The employees must be treated well because you always see the same people working. Management is super friendly.
We went to get some ice cream. My husband asked for a sample so the 1st gal went and got him a spoon and opened it and gave him his sample. He asked for a different sample of a new flavor and a different gal said can I have your spoon so I don't have to open another one? I intervened and said absolutely not. That is not acceptable. She did get a new spoon. This is disgusting Braums. Do better!
My boyfriend and I went there and got 3 meals, one for him, one for me and one for our grandma. We pulled up to the second window and asked her if we could upsize our meals, she said "no, not at this window". So we pulled up to the parking spot to wait and I ran in to ask her again if we could get it upsized. I was standing at the counter inside and the same girl named "Shawna" was in there with another employee talking bad about us trying to upsize. They were both laughing and talking about us disrespectfully. I don't appreciate that, employees should not talk bad about the customer.
Ordered 3 medium shakes and 2 drinks. Got told to pull forward and waited 10 mins before walking inside. I asked the younger lady at the counter and she said that it hadnt been started and she designated someone to do part of the order while she finished the rest of it immediately. Yet, manager standing right by her had an airpod in and didnt say anything the entire time. Yall need to figure out the night staff here.
Food was 4⭐, service not so impressive. I couldn't help but feel sorry for the tiny little girl at the drive-thru having that 300 lb sasquatch yell at her from the kitchen.
This is my 2nd Braums I've been to since visiting Kansas ? . I love their ice cream scoops! Bought a few for my AZ peeps. Wish y'all were in Arizona! Great ice cream too!