This review is purely on customer service. I’m sure it’s a high schooler working, but none the less, do better. And yes, I’m being slightly petty, because there’s a drive thru for a reason. The worker took my entire order then proceeded to tell me that their register was broken and could only take cash. I asked if she was serious, considering she just took my order. She then said I could come to the front, walk in, and pay at that register. I asked if she could just walk my credit card across the store and swipe it and she said no. I chose to go for a late night treat with no shoes, no bra, and shorts that the public eye should not see me in. NO! I’m not coming in to order. So I said, this is ridiculous and obviously not worth it, I guess I’ll go somewhere else. And I did.
This place is DEFINITELY the best custard in KC! I’m in love with the Berrylicious and my whole family loves when I bring home a quart. Worth a trip!
Just like other reviews say this place is horrible. Ordered the biggest waffle cone with strawberries. They handed me a dripping cone with strawberries dripping down the side of my car. I asked what do you expect me to do with this? It would’ve went all over the inside of my car. They gave me a new one with strawberries in a separate cup. Their explanation was that it wasn’t meant to come with strawberries. If it wasn’t enough the cone and ice cream is hardly a large. Minimal effort expended here. First and last time. Wouldn’t come back if you paid me. Other reviews must be fake there’s no other explanation. You can get better service and smarter employees at McDonald’s. Mind you, there wasn’t a single person in line.
Worst customer service. I came to the store 5 minutes before the closing. I was looking at the menu outside and no one inside bothered to told me that the store is getting closed soon or they could have told me they are closed. I am always visibile from the huge glass wall and they looked at me several times. When I knocked the glass wall, no one cared to answer me and joking something among themselves. Everyone (close to 10 people inside) acted as if I am not there. Felt humiliated. Never going there again.
First time trying Twisters and absolutely loved it. Customer service was second to none and the custard was fantastic! We will be regulars! Thank you!
I visit here weekly, get the same thing every time. Today I ordered, when I drove away and took a sip, it was heath bar w/ no butterscotch shake. I drove around back to the window and said order was wrong and handed him the shake.. The clerk said "You ordered heath." I said, no I ordered butterscotch and heath bar. He said no I ordered just heath. I said "I come here every week, sometimes 2-3 times, and I order the same thing every time. I am sorry you did not hear me say butterscotch. If I have to pay more for the butterscotch, fine" and handed my card out to him. He turned from the window as if to make the shake, then turned back to me and said I would have to pay again. Why should I pay again for their mistake? I drove around to the front of the bldg and went up to the window. A young woman came to the window and we had the same conversation as I had with the young man. I said again, I will pay extra for the butterscotch and she said YOU HAVE TO BUY A NEW ONE, WE THREW IT AWAY. I had repeatedly asked to speak to the manager to both of them and they said he wasn't there. I asked for a number to call and she said "YOU CAN LOOK IT UP ONLINE." I spend $300-400 per year at that place and those kids are arguing with me over $6. Aren't they in the restaurant business. NEVER GOING BACK.
This is my favorite ice cream place right now. The service is always good, and the icecream ? is even better ??. They aren't usually super busy unless you go on the weekend. Plus they're even a little cheaper than Freddie's and Culver's.
UnFlippingBelievable!I’m eating a doughboy right now and had to stop and write a review because it’s so amazing. I never leave reviews but felt compelled. This place is just amazing. Best in the business!
First time coming here. And will be back for sure. This was so good. A little pricey. Well worth it tho
The ice cream custard was amazing! It’s a far drive from where I am in Grandview but it is worth it. It’s not too sweet like most ice cream places,just the right amount of sweetness. I got the cookie dough cup with vanilla ice cream. Very reasonable price for what you get.