Beautiful newly renovated hotel. I am so HAPPY that Marriott kept the bathtubs in this hotel. In new hotels, they seem to be eliminating bathtubs in favor of large showers. When I travel I actually have time for the luxury of a bath. We will absolutely be back to this lovely property.
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This is a very nice, recently renovated hotel. Staff is helpful and friendly. Location was ideal for me. Food, meh. Rooms are nicely done and clean. My problem is the accessibility. For a recent remodel, it seems like there would be more ADA features. I use a walker. And am in a handicapped room. There are no automatic doors except for main entrances. All interior doors are extremely heavy! Very hard to open while using a walker. My room has a higher commode and some bars in the tub. However to flush the toilet, you have to close the lid and reach under the counter. The door to the room has a marble threshold, so it’s not zero entry. The shower is not walk-in. No one in a wheelchair could possibly use this room! Do better Marriott!
This review may be confusing as I did not actually stay at this hotel. I stayed in the Marriott that was in downtown KC but needed a place to hang out for a couple of hours until a friend could come pick me up. When I explained the situation to the hotel staff behind the counter they were so friendly and accommodating and made me feel so at home even though I was staying in a different branch of the hotel. The atmosphere in the lobby was wonderful as well. They had aesthetic areas to sit and classy music. My few hour stay was very enjoyable and I wish I had caught the name of the staffer behind the desk so that he could be recognized.
Service was great. Di went out of her way during the breakfast service every day to make sure we were happy. She found out I liked regular Lipton tea and not only found me a tea bag but she recognized me each morning and would go get me a couple of tea bags during that time. You could see her going around and giving that same level of service to everyone. She really goes above and beyond and takes pride in what she does.
We attended a convention at this hotel. Our room and the meeting rooms were clean and comfortable. There was a minor problem with the bathroom sink in our room not draining and backing up. But overall the hotel was very nice and service oriented.
The room was clean and comfortable with excellent wifi available. Deducting one star as the breakfast hot food offering was not hot. Even items from the bottom of the various serving dishes were, at best, lukewarm with the top often being cold. Didn't try any of the lunch and evening food options so no comment there.\\nWindows could have done with a clean as well....\\n\\nBut in terms of priorities which were somewhere comfortable to stay with friendly staff - these were met and exceeded so would stay again.
When arrived at hotel was surprised that I did not get a handicapped accessible room with wheel in shower as requested when book.I was assured by Brian that he had put that in the request several times so it would not be an issue. Then was given a handicapped room but with a tub. Went back downstairs and finally got correct accessible room.Do the computer systems from booking to hotel not communicate?? There is nothing worse having to show up at a hotel with an incorrect room when you have special needs and somehow feel like it is your fault although you have done the correct things when booking.
Stayed here to enjoy a staycation. Loved the overall design of the hotel and the free breakfast that’s available. Check in was smooth & I was placed in a beautiful king suite on the 10th floor. I had one question about a request I had but was immediately told “No” by another Agent who was over watching the lady checking me in while I was in the middle of asking the question. I requested a room on the other side of the hotel but none available, which I understood. The morning staff was amazing, helpful, and courteous when I asked for a late checkout.The only negative experience I had was that housekeeping knocked on our door 2 times at 9 am. I asked front desk to let the housekeeping know that I will be in the room for several hours before checkout. The front desk agents took care of the situation and apologized. The water pressure in the shower was weak and the sink kept making weird noises when sleeping. The room was clean, the TV was amazing which has a great feature of allowing guests to sign into their own steaming platforms, and the front desk team was attentive to every need during my stay. I will be staying here again soon when I decide to have another staycation in the near future.
The room was fine other than a loud heater. Breakfast was okay but not great (eggs, sausage, dry cereal, and not great fruit.). I'd give it 3 stars except the front desk refused to take back an unopened toiletry I put on the room but didn't need. It's just money grubbing and bad customer service.
Jessica at the front desk is such a genuine good person, she is calm, collected, and patient. All hallmarks of excellent customer service. I’m not sure her title but it felt like the owner of the company was helping me to have a good experience as a corporate training member not even a hotel guest.