Every Friday at 7pm is pizza and wrestling at my place. Has been for a few years.On 04/22/2022 I called this location at 3:50pm to place a order to be delivered at 6:45pm. Requested a Classico Italiano with white sauce instead of red and told the female who took my order I am allergic to tomatoes. I was calling them back when the pizza delivered at 6:17pm was a pepperoni and pineapple pizza with red sauce. Time to be delivered was to early and the wrong pizza. A male answered my 2nd call and immediately took offense when I explained that the wrong pizza was delivered and put the same female back on the phone. She had a terrible attitude and immediately took a tone with me regarding the wrong pizza and wrong time for delivering. She told me to give back the pineapple pizza and a new would be out in 35 minutes. I asked if they could include some breadsticks for the inconvenience of the situation and she yelled "no" and hung up on me. A lukewarm "remake" arrived. Not sure if it came from their kitchen or someone else's house, we threw it away and ordered from Casey's instead.05/06/2022 We decided to try this location for our Friday Pizza/Wrestling one more time. We had earned the $10 reward. Call was placed and I was told the pizza would arrive in 25 minutes. After 40 minutes I called this location and spoke to a male who defensively told me he personally delivered my pizza to my door and gave it to my little girl ... I do not have kids. I explained to him that he delivered it to the wrong door of our quadplex and he defended himself by describing the WRONG APARTMENT and when I asked him how he missed the directions to our door, including the very large distinct patio fixture (that has been noted on our account unchanged since February of 2021) he still insinuated that we got our pizza. My boyfriend was getting loud in the background since I had the phone and the male initially stated we weren't getting a second pizza for free and then told me to hang on for the manager. The same female from before came on the line saying that because we cussed her staff and called him a derogatory name (which we did not) that we would not get another pizza. I told her that was fine but I expected a refund for the incompetence and she just snapped "fine" and hung up on me. My money was refunded but the rewards coupon was not. I did try calling this location again to speak with the owner and was given a ridiculous run-a-round about what store locations that Steve D. owns. I ended up leaving message with Mary at the Shawnee, KS location 48 hours ago. No one has called me back. The Lawrence location used be fantastic with great pizza and A+ service but here lately the staff we have encountered are absolutely lacking in customer service skills. Just rude and quick to throw attitude and unfounded accusations. We will NOT be re-visiting this location.
The pizza was sad for the price. Flavor was meh and small portions
Friendly, decent price, tasty good, and pizza. Clean bathroom.
The food is fine, I guess. But the employees don’t care about EatStreet orders and consistently get them wrong when transferring them over to their own POS. Incorrect base sauces, ALWAYS missing extra dipping sauces that are PAID for. Good luck making an alteration to your order.
Big fan of sarpenos but the delivery driver left my breadsticks open and pizza was missing a slice! Never had this bad of an experience but im hoping you guys can resolve this issue.
Pricey...but good food. Good portions.
Not really sure why it's only 4 stars but I'll say this it's prolly from the ppl that think little Cesar's is a true taste of Italy ? with that said. This is one of the few by hand pizza places I know of and it's the best pies I've ever eaten ? down
Pizza tasted delicious.... until I found 2 dark long hairs baked into a slice. Very hesitant to order again from Sarpinos in Lawrence.
I ordered pizza as I was coming through Bonner Springs ks heading home in Lawrence ks which I only live 8 blocks away from this location. Guy over the phone says give us 25 minutes and your pizza will be ready. Got to the location to pick up the pizza and they haven't even gotten the pizza started and they are not robots the manager told me mistakes do happen but if I didn't want it anymore they understand. Basically this place needs a new manager. This happened on 11.12.21..
I would have given them a better rating most likely but I called before closing time and they advised me that regardless of what their website says they were not running deliveries.... can't rate what they won't let me buy. Oopsie guys... Bad form and poorly played... I would rate you 0 but it's not allowed.