The service sucks. The meat is either soft or old. I'm almost never satisfied when I eat here but it's the closest Chipotle to my home.
Good place for dine-in. Messes up online order constantly. More than several time I have ordered extra white rice, and they give me half.
Went in after a wile staying away because of the negative staff.Nothing has changed. I ordered half chicken and half barbacoa on my bowl. The girl gave me a full order of the chicken and ignored the barbacoa stating that i never asked for it. Normally this would be fine but I’ve never had the chicken, I’m not the biggest fan of chicken and wanted 1/2 because if I didn’t like it, I would still have the other meat. This girl looked at me and said “clearly I didn’t hear you “ and put the smallest amount of barbacoa on top as a joke? The girl refused to make me what I asked for, tried to rush my through the line and was overall awful to deal with from the moment she didn’t say hi. Now, they had to throw out 2 orders because this girl was not going to be bothered with correcting my order. Her inability to hear is not my problem. Never, ever again. Run, don’t walk away from this place.
This location frequently puts the wrong ingredients in when I mobile order. I’ve never been to a chipotle that messes up the ingredients this often. Quality of the food is sometimes great, sometimes not so great. Do not recommend this location unless they get better at accurately fulfilling orders.
There was a customer in front of me who was refused service because they had a service dog. The employee who referred to herself as “Jessica” was caucasian with some deep acne on her cheeks, in her 20s. She told the customer no dogs were allowed inside and when the customer responded that the dog was a service dog Jessica responded again by saying “No dogs inside. And they’re not wearing a vest” which I assume the employee was referring to a “service dog vest”. After the customer was refused service they waited to get my information because I was right behind them in line. I happily gave them permission to use my information as a witness on their statement.
Rude staff, slow service, and they have higher prices than the location on 23rd Street. I seriously don't know how they think having higher prices will work for them.
The food is always Good ! the young lady that started my salad was not friendly or cordial at all , but did speak after I spoke first.Corporate needs to have the manager's train Better in greeting customers of any race or ethnicity.
Think of the slowest restaurant you've ever been to and add ten more minutes. That's your experience at this location.The food is fine. It's Chipotle. Go to the other locations in Lawrence.
Decent, not the best, I recently moved near the 6th street and this location is closer to me now, so ordered from here the last two time. Tiniest portions, delayed delivery so not the freshest food, not up to the Chipotle standards for sure. I would rather stick with the one on 23rd.
The brisket bowl with rice,guacamole,veggies is enough for 2 meals! Can't wait to go back!