Tapatio Mexican Grill

Prescott Plaza, 151 S 18th St A, Kansas City - 66102
162 reviews
Mexican
(913) 621-5555

Food was ok and the cashier was nice but the manager was rude when I called because they forgot my tacos. And I had to drive 20 min to get my money back because he would not refund my card the 658 plus tax for the food I was missing. No sorry just rude. It only takes one person to make the visit bad I will not order anything from here anymore

Service was fast and very friendly. Though my food took several attempts to get correct it was decent. When it finally got to my table. The staff here goes above and beyond with there happy ending service even offering a two for discounts. I might have been tempted to try the service but as I had a date with me really don't d not feel that been approved by her lol. Though several other guess two at a time. Took turns coming in out the women's restroom with there server.

Mal servicio del mesero y la comida mejor ni hablamos toda sin sabor ….???

We went in to buy chips and salsa. I had called ahead to ask if they made their own chips, when we got there and made our purchase we realized that they lied. They are not homemade chips. They are bagged chips under a heat lamp. Nothing appeared to be made from scratch and they charged us over $35 for their bagged chips and from a can salsa. I used to have a high opinion of this place, no longer, I won't go back. I don't like being lied to.

Un mal servicio departe del dueño viene a recoger las bebidas de la mesa! Gracias por su mal servicio no recomendable

The music was too loud. The food was great. The waiter was friendly and courteous. But most of the items on the menu were a little high-priced. And there were no specials. Not even on Taco Tuesday.

We had a good time but my son was over charge $50 I can’t believe people taking advantage like that. It was a family dinner and no we were not drunk ok people. Not going back for sure I think no wait I believe prices are ridiculous.

Except minimum to no help from the server...I was only checked on once by who I thought was my "server". No drink refills no replacement of chips or salsa. There also seems to be huge language barrier took me forever three tries to get my server to understand that I wanted water and I don't think I got him to even understand what a napkin meant how ever upon seeing the mess pointed out he cleaned it up...still didn't get a napkin though.

Pésima atención y muy mal servicio!

Was invited here for a party and it was a very disappointing experience. They hadn't set up tables for our party the way it was requested so we had to condense our party to two tables so we could all speak to one another. Having to shuffle around must have confused our servers, which was understandable. Expect one of them never came back to check on us after dropping our drinks off. When we asked the other server why everyone had gotten their food but us, they said "I didn't take your order" and walked away. Super unhelpful. Food finally came out after the manager was talked to three times, didnt get everything we ordered but wasn't going to press our luck again. Told us it was a mix up. Alright, understandable. After our food was dropped off, still no one would check on us or bring refills. We asked for our check 3 times, had to explain what we had ordered each time, because we needed to leave. After the third time they came to our party and told us they had no idea what anyone got so they need us to write it all down. Left us with a notepad and didn't come back for awhile, so the other people with us offered to pay for us so we could leave. Apparently after we left they finally dropped off a check for "the people who snuck off" and they sent us a picture and it was completely incorrect. I don't know how they still got it wrong after we all wrote it down (and told them verbally our order three times.) Maybe come during off hours because they cannot handle a rush. Live music is fun, but doesn't help when your servers don't know what they're doing and everyone is having to yell over the music to try to be understood.