Ordered one item, told us to pull up past the drive thru window to wait for them to bring it out, waited for almost ten minutes before going in to see what the hold up was, they hadn't even prepared the item, finally brought it out to us 5 minutes later... geesh.
Thank you ladies for the pleasant customer service. Working late and taking all the orders of the drive thru on 4th of July, you were awesome!
We like the app, it's pretty accurate & we can take our time to decide for a snack. We don't eat fast food very much so there's always a long decision process hahaEveryone has been friendly each time we have gone in. So that's always a reason to go back.
The staff here is so awesome. There was a situation next door tonight that resulted in the restaurant having to shut down, but the girl (who I’m assuming was a supervisor/manager) that came out took care of me and then some! Being stuck in place for a bit wasn’t so bad with them taking care of me.
Recently, I come to this branch occassionally to get out of the house and work on my computer for a few hours or even half a day.The staff are always nice to me. When I go to use the restroom, I ask one of the staff at the counter to watch my computer for me. They put my computer behind the counter to keep it safe -- very obliging.Usually there is a female manager when I arrive, and a male manager shows up for the night shift. All the managers are very efficient. Big city fast food places are usually pretty bad, or mediocre at best (not so in small cities and towns where humans are still somewhat civilized), but this branch is highly efficient. In fact, it's possibly the fastest fast food place I have ever been to.The reason for 4 stars instead of 5 stars is the cleanliness of the place. The bathrooms are pretty skanky for a McDonalds (which....marketing secret....built its brand partly on restroom cleanliness). And the tables are not often cleaned off. In fact, every time I am there, there is one sweet young hispanic lady who goes out to clean the tables. Only her. The managers need to mind this. (And the owner needs to see that this young lady is promoted.)This branch gets a lot of freeloaders and downright strange people asking for weird things and arguing with the staff about whatever thing ("I didn't get my fries when I orderered two days ago, and I want a refund" or "I ate here last week and want to get free refills today; I brought back my cup"). The managers always deal with these people well. They don't yell at people who are yelling at them; they professionally resolve the issue. Imagine that.The female managers are really professional. The owner of this place knows where to find them, or is just amazingly lucky. The male night manager I always see is kind of loud and talking about slightly odd things in a loud voice. This is social-media-absorbed 2022, and the manager is young, and this is a big city, so thoroughly normal younger people are....well....uncommon. But it's okay. The guy is really efficient, and always kindly watches my computer when I ask him.For a big city in 2022, I think it would be hard to beat the efficiency of this McDonalds. For a big city.If you want some entertainment, come sit at this branch for a couple hours and watch the freeloaders and insane-type people who come to this place. (This area of Main Street K.C. is a goofball magnet, truth be told.) If I wrote down all the things I have seen, you would not believe me. It's like there is a big neon sign above the store: "Welcome freeloaders, insane people, and people who want to kill their bf/gf in the parking lot".Owner of this branch: please go to the other branches and tell the owners how you got these amazingly efficient managers to run the place. I'm curious to know the secret myself. Get them to also mind the restrooms, and you will have burger paradise on earth.
We have noticed a huge increase in quality at this McDonald’s in the last few months. The drive thru has become super fast, the employees are friendly and efficient, and the food is very hot and fresh!
Every time i go I have to ask for fresh fries.. Idk.. They never seem to be.. I work so its usually after 10pm.. Food just be ok.. That's it..
Ordered an ice coffee with 4 creams and 4 splenda, got a very dark coffee, maybe 1-2 cream and splenda on top of cup to do myself. Lady did not seem happy to have a job.
This McDonalds on 32nd amd Main KCMO has been a disappointment for years. Last night ar approx 945 pm, I waited in line for a long time till I got to the order in car speaker, when I was told they were only taking Door dash orders. Why open this service at all or post signs u will only serve $$well paid door dash services or the like? Terrible of businesses to go this route at a time when the economy is in a tail spin! I Do not reccomend this location!
They've improved speed but not accuracy.I said add silvered onions to my #6.On the receipt but not on the sandwich.It's McDonald's what can I say?