On two different occasions and two different locations I have taken my kids to lunch for Chili's. The food has been sub-par, wait staff needs better training and the cleanliness needs attention. Wouldn't recommend at this time
Probably will never go back to this location. Signed in waited 10 minutes to be seated to never be. There was only three tables with customers at them. Caught staff sitting at a booth pointing at us but no one got up to seat us. Left sat in our car waiting for the text our table was ready to never receive a table. Never in my life have I ever had a bad experience at Chili’s, this was a first and last I will go to this location.
Decent food. Wasn't busy at all yet took a while for somebody to even seat us. Nobody came back by the table to see if we needed anything once the food was delivered to the table. Luckily you can pay at the table.
I like the food and the staff is friendly. The only thing is the temperature of some of the food sometimes not being hot enough like it's precooked and just warmed up.
Came for dinner with my mom and brother around 6:30pm. Quickly greeted and sat by a young male hostess. The server Megan came to greet us a few seconds after being sat. She did a great job taking the orders, giving refills and checking in. All three of us enjoyed our meals. This month $5 margaritas tasted so good very sweet.
Quality control/check for delivery orders needs a whole overhaul. Three separate orders in 2 weeks all missing Sauces for wings. I guess this store doesn't like handing out their extra sauce cups and just pockets the money. When talking to the manager informed that it is hard to train someone who is constantly getting complaints. Idk about anybody else but that is the person you want to train the most. Manager blatantly said it wasn't his problem that I need to go through door dash. Sorry but its right there on YOUR receipt that items should be in the bag how do you not check that? Oh and the best line from the manager "If you hate it that bad why don't you just stop coming here." Man what a great way to handle and retain customers. Nothing but excuses and dismissive attitude.
We stopped in at 1PM and stood in lobby for 10 minuets to be seated and never saw anyone. Also had a weird smell. We left
If I could give this place a zero I would. The service was -20. It took us 20 minutes to get our drinks even though they were not packed. My friend got her salad after she got her food after asking for it several times. The waitress avoided us several times because she knew we waited a long time for our drinks and food.
Chili’s is always a good choice for a quick dine-in meal. Service is usually prompt and food prep is consistent between visits. My go-to is the Big Bacon BBQ burger carnivore style: 2 beef patties (1lb total), extra cheese, extra bacon, no bun and no condiments added). I usually donate my side to someone else at the table, cuz they won’t substitute more meat in its place LOL.
Based on multiple outings to the restaurant located at The Speeday/Legends. Food has always been pretty good, nothing I'd return back to the kitchen, and the service is, as for most places these days, all over the place due to no one staying all that long. I'll rereview once we are long out of this pandemic and see if normalcy changes anything.