I have really been wanting to try these cookies for a while. Meh. Everything tastes like a sugar cookie. The pancake cookie had not even a hint of maple. The snickerdoodle was just a sugar cookie with cinnamon & sugar sprinkled on top. The cookies were bland & severely underbaked.At least we got the cookies quickly & the staff were very friendly.
I sent the 6 piece box as a gift through delivery. I was told the cookies are a really decent size. And of course they are very tasty. However, I'd like to see a lil more thought put into the presentation, especially when it's noted that the delivery is a gift. Even one piece of colored tissue paper or a tiny lil ribbon ontop of the box would send a more presentable message of care. Please consider this suggestion in your future sales.
2.5 Stars today and that is being generous. We had a softball tourney in Derby, so stopped by Crumbl to pick up 2 orders of cookies. Normally I go to the Greenwich location since it's closer. I probably should have stopped there instead. Derby location had 1 other customer inside when we walked in. Three girls were working. No one greeted us upon arrival. They appeared to be in a hurry to get orders done and didn't even ask to double check my name NOR open the box, present the product and ask if it looked ok. Greenwich ALWAYS does this. Good thing i had 2 boxes also because the top was stuck to bottom one. Very, Very disappointed today in the overall lack of customer service and presentation.
First time going to Crumbl - meh. The cheesecake cookie taste like, a sugar cookie. The waffle cookie taste like, a sugar cookie. The berries and cream cookie taste like, a sugar cookie. I believe there is a trend here. Also, they didn't seem to be baked all the way through. Not impressed.
I love the location and convenience of this store. The way you order, pay and pick up is so simple and quick it’s amazing! And the honeycomb cookie is absolutely wonderful!!
I got two free cookies as a reward for new member when opening an account with Crumbl. I got the blueberry cookie and oreo birthday cookie. Both are really good, the cookie is soft and perfect smell. I love it so much, it is worth the money. I highly recommended.
So I came into crumble cookie today to order 7 dozen cookies. They told me it couldn't be done at 1st and they needed 48 hours advanced notice. I was told by one of my friends that had called crumble cookie on Saturday and said that we could walk in and just pick up 7 dozen cookies on Monday morning. I came out to my vehicle to call my friend to tell them that we wouldn't be able to get the cookies that fast.. An employee of crumble cookie came out and said we will get those cookies for you in 10 minutes despite them actually needing the time. This crumble cookie company is amazing and these employees at the Derby location in Kansas deserve every bit of respect and I give them my every ounce of gratitude. Thank you Derby staff.
I cannot thank the crew that helped me tonight enough!I called in the last minutes out of sheer desperation, and from start to finish these gals provided exceptional customer service.They made it seem like they were happy to provide the smallest amount of joy in the form of these cookies and I am very grateful.Clean, speedy, personable.. Not to mention delicious. All around well done!
Amazing cookies, so yummy. I love how there's new flavors every week. A little pricey but still delicious
The cookies are delicious!!!! If you have a major sweet tooth this is the place to go. It’s kinda pricey, but it’s not somewhere you go all the time. Loved the Turtle, Sugar, Dolce De Leche and Cinnamon Roll one.